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Customer Engineer for Dynamics 365 Finance and OperationsJob Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
Customer Engineer for Dynamics 365 Finance and Operations
An ideal candidate will play a key role in design, development and optimization of Dynamics AX deployments as well as assisting in migration and modernization to Dynamics 365 Finance & Operations (D365 F&O).
Required Skills:
- Proven experience as a Dynamics AX/F&O engineer, architect, or similar role
Qualifications:
- Knowledge of D365 F&O development best practices
- Extensive knowledge of Dynamics 365 Finance and Operations architecture
- Proficiency in diagnosing and resolving performance bottlenecks in Dynamics 365 Finance and Operations and AX 2012, including SQL tuning, query optimization, and indexing strategies
- Experience with performance monitoring tools and techniques, such as tracing, profiling, and monitoring application metrics
- Familiarity with best practices for application deployment, server configuration, and infrastructure optimization in Dynamics 365 Finance and Operations environment
- Strong analytical and problem-solving skills, with the ability to quickly diagnose and address complex technical issues impacting system performance
- Excellent communication skills, with the ability to effectively collaborate with cross-functional teams and articulate technical concepts to non-technical stakeholders
- Minimum of 5 years of hands-on experience in performance optimization and technical aspects of Dynamics 365 Finance and Operations and AX 2012
- Previous Consulting and/or customer facing role
- Skilled in delivering technical training and resolving complex application issues
Additional or Preferred Qualifications:
- 5+ years experience working in a customer-facing role (e.g., internal and/or external)
- Proficiency in using tools for performance monitoring and optimization, such as the DynePerf, TraceParcer
- Experience with Data Management Framework for managing large volumes of data and optimizing data migration processes
- Knowledge of performance monitoring and optimization tools for Dynamics 365 Finance and Operations, such as SQL Query Store, Microsoft Lifecycle Services (LCS) Environment Monitoring, Performance SDK, and third-party tools like Dynatrace or AppDynamics
- Experience designing developing and troubleshooting integrations for Dynamics 365 Finance and Operations
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