Change Management AI Adoption Expert - Bilingual

Job Title:

Job Description

Top 8 Important Skills:

Strategic Planning - Ability to lead business case identification and prioritize initiatives. Stakeholder Engagement - Engage with business and IT stakeholders to track progress and optimize strategies. Change Management - Facilitate readiness assessments and develop action plans. Training Development - Design training curricula and certification materials. Communication - Produce comprehensive communication and engagement plans. Data Analysis - Design and interpret adoption analytics and KPIs. Feedback & Support - Implement feedback mechanisms and support systems. Value Measurement - Measure adoption success and drive value realization.

Key Responsibilities

• Lead business case identification and prioritization based on impact, feasibility, and alignment with organizational goals.

• Shape and execute enterprise-level Copilot adoption strategies that align with business priorities and transformation goals.

• Facilitate structured readiness assessments to evaluate organizational, skilling, and enablement maturity and recommend practical action plans.

• Develop and support execution of skilling, enablement, and internal communications strategies to drive user engagement and adoption.

• Engage business and IT stakeholders to monitor progress, track value, and optimize adoption strategies based on feedback and usage signals.

• Apply Microsoft frameworks and tools to facilitate structured reviews, value realization planning, and success measurement

Core Consulting Competencies

• 7–10+ years in enterprise ACM with Microsoft 365; 2+ years in short-format consulting (workshops/accelerators).

• Demonstrated ability to produce assets same-day: backlogs, labs, comms, KPI scaffolds.

• Ability to rapidly scope and tailor engagement set to constraints (time, role mix, data access).

• Multi-industry exposure; comfort switching contexts multiple times per week.

• Facilitate exec and practitioner discussions; keep decisions moving with visible timers, parking lot, and a decision log.

• Facilitation & objection handling: Convert “AI fear/quality/safety” into experiments with owners and dates; keep rooms outcome focused.

Required Qualifications

• 5+ years of experience in enterprise consulting, digital transformation, or business change enablement.

• Experience leading use case identification and business case development for emerging technologies.

• Demonstrated experience guiding Microsoft 365 or Copilot programs with large enterprise customers.

• Strong understanding of AI and productivity transformation, organizational readiness, and skilling strategies.

• Experience with adoption and change management frameworks (Prosci, or equivalent).

• Proven ability to work cross-functionally with business, IT, and executive stakeholders.

• Excellent communication, facilitation, and stakeholder engagement skills.

• Experience with internal communications, skilling, or change enablement programs in large organizations.

• Experience working with adoption and success teams to accelerate impact and remove blockers.

Preferred experience

• Experience enabling champions communities at 1k+ scale

• Prior short-format consulting (Big-4/boutique),

• Deep enablement for finance/legal/customer service personas,

• Multi-geo/multilingual rollouts, creation of learning assets and Power BI adoption views.

Required Certifications (If not acquired, must be willing to obtain upon hire)

• Prosci Certified Change Practitioner or equivalent

• Proven Microsoft Copilot knowledge credentials or equivalent

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

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