Project Manager

Job Summary

The Project Manager is responsible for guiding the successful execution of complex, cross-functional initiatives across the organization. This role demands ownership from start to finish, with a focus on meeting internal stakeholders’ expectations and promoting teamwork throughout the organization. Projects may span enterprise platforms, business transformation efforts, and product launches, requiring coordination across departments and with external partners.

The target base compensation range for this position is between $135,000 and $160,000 and dependent on a variety of factors to include the candidate's relevant experience, training, education etc.

Key Responsibilities

• Lead and coordinate the implementation of multiple cross-functional projects simultaneously including Service Now platform deployments to streamline workflows and improve operational efficiency; Salesforce CRM enhancements including integration planning, change management, and stakeholder alignment; Product launch management ensuring readiness across marketing, sales, support and operations.

• Develop, manage, and own comprehensive project plans and timelines by defining project scope, objectives, dependencies, and deliverables. Manage expectations and track project progress against milestones and KPIs.

• Collaborate with internal teams and external vendors to ensure alignment and execution across business units.

• Meet changing demands and requirements by adapting and reprioritizing tasks efficiently within a fast-paced, dynamic environment.

• Act as the primary point of contact for stakeholders, including senior leadership, translating strategic goals into actionable project plans.

• Provide proactive, clear and concise communication throughout the project lifecycle managing expectations and reporting status updates.

• Identify potential risks and develop mitigation strategies to ensure project success. Adjusting plans proactively to minimize impact.

• Hold senior managers and cross-functional contributors accountable for on-timely and accurate completion of project tasks

Desired Qualities:

• Strong leadership and stakeholder management skills, with the ability to influence across levels and functions.

• Excellent written and verbal communication skills, with the ability to explain complex topics to diverse audiences.

• Superior organizational and time-management skills.

• Excellent conflict management skills focused on positive organizational outcomes.

• Positive, proactive, problem-solving approach and collaborative mindset.

• Confidence to instruct and hold senior managers accountable for key project deliverables.

• Dedication to delivering high-quality, timely results at every stage of the project.

Qualifications:

• Bachelor’s degree or equivalent experience

• Project Management Professional (PMP) certification strongly preferred

• 5+ years of hands-on project management, preferably in financial technology or SaaS environments

• Experience managing enterprise platform implementations (e.g. Service Now, Salesforce)

• Experience with M&A integration projects and product launch coordination

• Proficiency in project management tools such as Excel, Smartsheet, and other collaboration platforms

• SaaS and mortgage industry experience preferred