Product Manager

A market-leading developer of software products for the automotive repair industry; our R.O. Writer shop management system is currently deployed in over 4,000 locations throughout the United States and Canada. Our team is a dynamic global team working on three continents supporting the RO Writer business during this exciting time as we transition to cloud and modernize our offerings.

We are seeking a dynamic Product Manager to lead the development, enhancement, and adoption of our automotive repair solutions. In this role, you will be responsible for driving the success of products in your portfolio, from ideation through to launch and beyond. This requires effective collaboration with crossfunctional teams and ensuring alignment between product development, business objectives, and customer needs. As a key internal resource, you will oversee the product development process, ensuring that all teams adhere to timelines, meet milestones, and deliver high-quality products that create value for the organization and our customers.

Job Responsibilities

• Product Planning & Roadmap Development: Responsible for crafting and owning the product roadmap and communicating product strategy to stakeholders and supporting customer facing teams, ensuring that the product is scalable and ready to meet the needs of our customers.

• Gather customer feedback: Research and gather feedback to define product vision, ensuring that we build the right products/features and those features are built the right way to add value to our customers. Conduct UI/UX review sessions internally and externally throughout the development cycle to ensure we are hitting the mark.

• Product Excellence: Lead the product development process from gathering requirements to defining features to build through user story creation, review, and prioritization. Advocate for best practices and ensure that products are developed with user experience and business value in mind, ensuring that installation, training, support, and testing requirements are built into user stories.

• Team Training & Development: Train internal teams, including product, sales, and customer support, on new software launches, product updates, and feature enhancements. Ensure teams are equipped to understand and communicate product benefits effectively.

• Cross-Departmental Coordination: Collaborate with development, product marketing, and customer support teams to guide the overall timeline of product launches and ensure crossfunctional alignment. Guide other departments in meeting product delivery targets. Work with sales, finance, and other business leaders to develop pricing and go-to-market strategies to successfully launch new products and features.

• Internal Resource Management: Act as a liaison between departments to manage resources, resolve issues, and ensure that any internal roadblocks to product delivery are swiftly addressed.

• Post-Launch Support: Monitor post-launch performance, work with teams to resolve issues, and ensure that feedback is incorporated into future product iterations. Guide internal departments on maintaining high product quality post-launch.

• Timeline & Milestone Tracking: Own the product development timeline, ensuring all internal milestones are met. Guide departments in adhering to timelines and identify potential delays early, providing solutions to keep projects on track.

• Artificial Intelligence:Adopt an AI aware product mindset, using AI first to improve efficiency and effectiveness across the product lifecycle and contribute to longer-term thinking around scalable, customer facing AIcapabilities.

Qualifications

• 5+ years of experience in product management, with a focus on Agile development best practices.

• Experience working with customers in their environment to gather requirements and translate customer needs into user stories and functional solutions.

• Strong external communication skills, with the ability to effectively promote, sell, and train the product.

• Experience working with internal teams to successfully launch new products and enhance existing ones.

• Strong internal communication skills, with the ability to train and guide cross-functional teams on product features and delivery processes.

• Proven experience in leading product development, communicating timelines, and ensuring the alignment of different departments.

• Familiarity with the software development lifecycle and best practices in product management.

• Ability to prioritize tasks effectively and manage multiple internal projects simultaneously.

• Strong organizational and project management skills, with a focus on hitting key milestones and deadlines.

Preferred Skills

• Experience in automotive repair software or similar industry.

• Proficiency with project management tools (e.g., Jira, Confluence, etc.) and CRM systems.

• Relevant college degree (Computer Science, etc) or equivalent experience

• Pragmatic Marketing Certification or similar

What's important to us at Gemini

Make long term investments

In people, technology, and customers. What goes around comes around and when possible, we try to pay it forward.

Growth through learning

Learning is the key to success. We encourage employees to share their expertise and best practices with their peers. That way, we all grow together.

Autonomy

Our staff operate independently in a decentralized structure. Whenever possible, we provide the independence required to drive growth and success.

Trust comes first

We believe in full transparency and ongoing communication; if there is a problem, we try to work collaboratively on solutions

Trust Comes First: We aim to be transparent about our pay practices. We post what we reasonably expect to pay for this position at the time of posting, based on factors such as role scope, market data, internal equity, and experience. Beyond base salary, we offer a comprehensive total rewards package that may include health and wellness benefits, paid time off, learning and development opportunities, and other employee programs designed to support your well-being and growth.

Canada Pay Range: $115,000 - 130,000

United States Pay Range: $105,000-120,000

Human-Centered, AI-Supported: We may use AI tools to support and streamline parts of our recruitment process, such as scheduling, application review, and note-taking. AI helps us work more efficiently and consistently, but it never replaces human judgment. All hiring decisions are made by people not machines. Interviews are conducted by real team members who want to get to know you and your experience. AI is used to reduce bias, improve fairness and streamline processes, while keeping human connection and individual stories at the heart of our process.

We follow a robust job requisition process at Gemini to ensure that posted jobs are open and available.

Salary Range: