United States onlyImplementation and Training Consultant
A market-leading developer of software products for the automotive repair industry; our R.O. Writer shop management system (https://www.rowriter.com)) is currently deployed in over 4,000 locations throughout the United States and Canada.
About the Role
Our Implementation and Training consultants are responsible for the successful on-boarding of new customers on the R.O. Writer platform as well as performing necessary upgrades to keep customers current on all new versions of the software. The implementation, upgrade and customization of most customer systems will be performed remotely. The role is integral in optimizing the performance of all automotive repair shops and will work closely with members of R.O. Writer to ensure key customer objectives are met.
Some of the Tasks
- Communicating with key customers to confirm resolution for pending requests
- Managing multiple implementation projects simultaneously
- Reviewing customer requirements and ensuring alignment with implementation of their new system(s)
- Creating, maintaining, and distributing of documentation relating to assigned project deliverables
- Customizing and configuring new customer systems to meet customer’s requirements
- Provide customer training on product features to help customers to ensure success
About you
- You've got a clear understanding of training and implementation processes
- You have a proven track record as an effective communicator with all levels of customer contacts
- You have experience working independently and managing workload while collaborating with other remote employees
- You have participated in the development and documentation of processes resulting in improved success of overall implementation
- Yo've got previous experience installing and configuring software
- Bonus points for experience in automotive shop management systems
Total Rewards
- We provide a fair and competitive salary
- Employees are enrolled in a comprehensive benefits package
- Vacation and floater days
- Employees have access to Profit Sharing through our bonus programs
- All employees have the opportunity to participate in the CSI Employee Stock Purchase Plan
What's important to us
Make long term investments
In people, technology, and customers. What goes around comes around and when possible, we try to pay it forward.
Growth through learning
Learning is the key to success. We encourage employees to share their expertise and best practices with their peers. That way, we all grow together.
Autonomy
Our staff operate independently in a decentralized structure. Whenever possible, we provide the independence required to drive growth and success.
Trust comes first
We believe in full transparency and ongoing communication; if there is a problem, we try to work collaboratively on solutions
Canada
