Customer Care Officer

Customer Care Officer – Dublin, Lake Drive

We’re committed to your flexibility and wellbeing. You’ll experience this through our supportive approach, continuous learning opportunities, empowerment in your role and the ability to balance work and life. Find out more about our culture of flexible working.

We give you a world of potential

Do you have exceptional organisation skills and like to ensure things are systematized and in place? Computershare has a great opportunity for an individual who enjoys the variety of handling written correspondence as well as dealing with customers over the phone. Your training will initially be office-based, situated in Citywest Business Park, Dublin with the view to working remotely in future.

Our Customer Care Officers are a fundamental part of Computershare. This position is responsible for the handling of shareholder correspondence, identifying and dealing with complaints, incoming and outgoing mail, assisting in sorting post, as well as batching and scanning so the appropriate departments can receive the necessary information. This includes vetting, scanning, and auditing proxies in the run up to various proxy meetings and assisting in the processing of Irish transfers.

This position is a great place to start your career with Computershare as it gives you the knowledge of some of the things we do at our core.

A role you will love

We are a global business with an entrepreneurial spirit, and we are proud of that. What that comes with is a fast-paced environment and lots of change so you will be resilient in nature and able to adapt quickly and embrace the pace of change we often work at.

The Customer Care Officer will initially work from the office with the view to work remotely in the near future, creating a great work life balance. It’s okay if you don’t know everything about this role. As-long-as you have the drive and acumen for the position Computershare will guide you through the process. If progression is something you are looking for, then this role is a step in that direction.

Working hours are 8am-4pm while working from the office and 9am-5pm when working remotely, however we can be flexible on this.

Some of your key responsibilities will include

• Correspondence – written, dealing with shareholder queries and complaints.
• Opening post and sorting in readiness for you to batch, scan and allocate via workflow system
• Franking outgoing mail and dealing with couriers; using Án Post and sending work to Bristol offices
• Certifying and returning legal documents in line with company procedure
• Producing and printing letter as well as ad hoc admin tasks to support the team
• Assisting with some Shareholder Services tasks such as Proxy process, Scrip, stock deposits, transfers, Dealing & tax form processing

You will be trained within the team by knowledgeable colleagues and upskilled across a range of tasks. Due to the nature of Operations, a high degree of cross training is required which you will be supported with.

What will you bring to the role?

As you’ve probably gathered by now, we are looking for somebody with a real passion for details and organization.

Other key skills required for the role include:

• Written and communication skills
• Must have computer navigation skills
• Attention to detail
• Skills in Microsoft office suite
• Must be a team player

Salary: 25,000 - 32,000 Euros depending on experience

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.