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Pay Grade: 19
Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Patient Transportation, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory EVS. Learn more at www.Crothall.com.
Job Summary
Summary:
The Senior Director of Information Technology provides IT vision and leadership across Healthcare Technologies Solutions (HTS). This includes strategic leadership around systems process and architecture, data analytics, business intelligence application, development and maintenance, infrastructure, cybersecurity, quality management, IT management and technical services. This leader has an exemplary understanding of medical device cybersecurity. The Senior Director will oversee the expansion of HTS operational applications footprint to enhance existing HTS processes, deliver platforms for new service offerings and enhance integration with both client and back-office operations. Direct responsibility for HTS’ Computerized Maintenance Management (CMMS) system and the Quality Management System. The Director of Informatics and Program Manager of Cybersecurity report directly to this position.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- An advisor to the HTS leadership team.
- Leads IT governance framework.
- Provides strategic leadership for information system functions including: Informatics, Cybersecurity, Quality Management, Call Center and hardware technology (computers, phone system etc.).
- Leads team to use data analytics, data visualization and data modeling techniques and technologies to identify trends that can help clients, departments, managers and business leaders to make business decisions to modernize and improve processes in the organization.
- Oversees the management of IT vendor licensing and managed service contracts in coordination with the Vendor Management Office. Seek approvals for new technology needs through the Compass One Technology Governance Committee.
QUALIFICATIONS:
• A minimum of twelve (12) years’ experience in healthcare or service operations Information Technology.
• Strong experience with vendor selection, RFP generation, and contract negotiations.
• Proven experience with ServiceNow and customization of the ServiceNow software platform.
• Experienced in successful resolution of complex problems under pressure.
• Experience with both waterfall and agile system development methodologies.
• Understanding of IT governance frameworks (ITIL, COBIT, CMMI, ISO 38500, ISO 2700, etc.)
• Travel may be required in this position.
EDUCATION:
• Must have an undergraduate or graduate degree in Information Technology or related field from a recognized accredited (or foreign equivalent) university or college. A master’s degree is strongly preferred.
• Experience with DICOM compliant architecture, EPIC and/or other EMR systems, CMMS systems and back-office systems is strongly preferred.
• Training in IT governance.
• Training in Systems Development Lifecycle methodologies.
Please Note: This position is remote but does offer relocation for candidate desiring to relocate to Mooresville, NC area.
Apply to Crothall today!
Crothall is a member of Compass Group USA
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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Crothall maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Crothall are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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