Compliance QA Analyst III

Coinbase is seeking a Compliance QA Analyst III to support their Quality Assurance program for Complaints cases. This role involves auditing customer complaints, identifying process improvements, and working with teams to enhance the quality of the complaint handling process. They emphasize collaborative teamwork and a fast-paced, results-oriented work environment.

Requirements

• 4+ years hands-on experience in Complaints support, Quality Assurance, or Compliance Testing programs
• Experience in working across multiple systems (e.g., Complaints, KYC, AML, TMS, and sanctions)
• Strong written/verbal communication, critical thinking, and problem-solving skills
• Intermediate level in PowerPoint/Google Slides and Excel/Google Sheets

Benefits

• Medical
• Dental
• Vision