Global System Integration Engineer

Description

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

For nearly 30 years, the incredible minds at Cognyte work closely together around the world and put their expertise to work to keep up with constantly evolving technological and criminal trends and help make the world a safer place with its investigative analytics software solutions.

We are defined by our dedication to doing good and this translates to business success, meaningful work friendships, a can-do attitude, and deep curiosity.

Your team:

You will join a global System Integration team responsible for end-to-end Cognyte product integration across customer environments worldwide. The team ensures successful installation, testing, and troubleshooting of Cognyte solutions alongside commercial off-the-shelf hardware and software.

The position may require 0–20% travel and demands the ability to work independently at customer sites, collaborate with remote support teams, clearly communicate technical issues to customers, and demonstrate strong system-level technical expertise.

Your Role: As a Cognyter you will:

• Own end‑to‑end global integration and installation of Cognyte products at customer sites and labs
• Analyze, troubleshoot, and resolve issues across multiple technologies
• Engage with customers effectively with a strong service mindset and clear verbal and written communication in English
• Take initiative as a self‑starter who can multitask, work independently, and deliver with responsibility
• Diagnose complex problems using strong analytical and cross‑system thinking
• Collaborate effectively with team members through strong interpersonal communication
• Present confidently to customers and create technical procedures, guides, and documentation while continuously self‑learning from manuals
• Perform well under pressure and manage multiple assignments simultaneously

Requirements

Your skills: for that Mission you need to have:

• Engineering degree in Electronics or Computer Science or Diploma holder
• Minimum 4 years of experience in IT Support or Telecom within multi‑technology environments
• Experience working in a global organization with direct interaction with international customers
• Strong knowledge of Linux and Windows OS administration, configuration, and troubleshooting
• Hands‑on experience with Bash/Shell and Python scripting
• Experience with DevOps and containerization tools such as OpenShift, Docker, Kubernetes, Ansible, and Jenkins
• Practical experience with VMware technologies including vCenter and vStorage
• Strong hardware expertise with Dell and HP servers, iLO/iDRAC, and RAID across all generations
• Good understanding of networking concepts including LAN, WAN, switching, routing, and common protocols (TCP/IP, VoIP, MPLS)
• Exposure to Big Data technologies, databases, storage systems, security concepts, and application load balancing tools
• Strong written and verbal communication skills in English
• Willingness to support global operations across different time zones as required