India onlyWe are seeking a Technical Support Manager to lead and manage a team of technical support professionals in the APAC region, ensuring their success in delivering exceptional technical support to our customers. The role involves creating and implementing support strategies, resolving complex technical issues, and collaborating with cross-functional teams to improve our products and services.
Requirements
- Proven experience in technical support or a similar role
- Minimum of 2 years of management experience
- Strong leadership and people management skills
- Experience working on complex technical products and exposure to distributed systems, databases, and SQL
- Excellent problem-solving and decision-making abilities
- Excellent communication and interpersonal skills
- Ability to adapt to a dynamic work environment and handle high-pressure situations effectively
Benefits
- Competitive health insurance coverage
- Paid parental leave
- Flexible PTO
United States only