Content Manager, US Case Law

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

The Content Manager – U.S. Case Law is the accountable owner of Clio’s U.S. case-law collection, one of the company’s most strategically critical assets. This role treats case law as a product and infrastructure layer—responsible for coverage parity, data quality, reliability, enrichment, and commercial impact.

You will define and execute the roadmap for U.S. federal and state case law, ensuring Clio achieves and sustains competitive parity with incumbent providers such as Westlaw and LexisNexis, while building a more modern, AI-ready legal data platform that powers Vincent AI and Clio Work.

This role sits at the intersection of legal expertise, data infrastructure, and product management. Success requires deep understanding of U.S. legal publishing, comfort operating across engineering and data teams, and a strong bias toward measurable business outcomes.

What you’ll work on:

1. Own the U.S. Case Law Collection as a Product

• Define and execute the roadmap for U.S. federal and state case law, targeting Level A (full parity) coverage against Westlaw and LexisNexis benchmarks.

• Establish and manage KPIs for coverage completeness, update latency, citation accuracy, enrichment depth, and reliability.

• Drive measurable business impact, including improved win rates, retention, and ARR tied to case-law capabilities.

2. Coverage Gap Analysis & Expansion Planning

• Maintain a jurisdiction-level coverage heatmap across courts, reporters, archival depth, and update frequency.

• Prioritize new coverage and remediation based on precedential value, customer demand, competitive gaps, and cost efficiency.
  Lead build / buy / license evaluations in partnership with Licensing, Legal, and Corporate Development teams.

3. Pipeline, Infrastructure & Technology Stewardship

• Partner with Content Ops, Data Ops, and Engineering to operate and evolve the ingestion and enrichment stack (including migration to Iceberg pipelines).

• Ensure pipelines are resilient, proprietary, scalable, and free from fragile manual or third-party dependencies.

• Define and maintain data integrity, monitoring, fault tolerance, and disaster recovery standards to support Vincent and Clio Work research features.

4. Legal Data Enrichment & Innovation

• Govern metadata and structural standards, including court identifiers, reporter series, parallel citations, and pagination mapping.

• Oversee CERT, Clio’s proprietary citator, ensuring validation accuracy and historical treatment of “good law.”

• Lead enrichment initiatives such as:

  • Key passages and semantic tagging of holdings

  • AI-generated summaries and headnotes

  • Topic normalization and statute linking

5. ROI & Performance Management

• Partner with Finance to quantify ROI of new coverage and enrichment investments.
  Maintain dashboards tracking cost-per-document, ingestion throughput, parity metrics, and enrichment penetration.

• Present quarterly updates to the Content Committee on roadmap progress, risks, and financial impact.

6. Market Intelligence & Partnerships

• Benchmark Clio’s coverage, editorial quality, and citator capabilities against Westlaw, LexisNexis, Bloomberg Law, and emerging competitors.

• Source partnerships with courts, publishers, and open-data providers to improve upstream access.

• Track advancements in AI and NLP applied to legal text normalization and summarization.

7. Internal Enablement & Subject-Matter Leadership

• Act as Clio’s internal subject-matter expert for U.S. case law.

• Enable Product, Sales, Marketing, and Support teams on:

  • Scope and differentiators of Clio’s case-law collection

  • Competitive positioning versus KeyCite, Shepard’s, and other citators

  • Effective use of Vincent’s AI-driven research features

• Maintain internal reference documentation covering coverage, enrichment, and positioning.

8. Commercial & Go-to-Market Support

• Serve as an expert advisor on enterprise RFPs and strategic sales engagements requiring deep case-law knowledge.

• Partner with Product Marketing and Sales Enablement to articulate case-law differentiation in GTM materials.

• Provide ongoing competitive intelligence to inform pricing, packaging, and product strategy.

Success Metrics

• Coverage parity versus incumbents across jurisdictions and reporter series

• Latency from court release to platform availability

• Pipeline reliability and uptime (>99.9%)

• Citation accuracy and CERT validation rates

• Enrichment penetration (summaries, key passages, metadata)

• Cost efficiency per ingested document

• Revenue and retention lift tied to case-law features

What you may have:

• 5–8 years in legal publishing, legal data operations, content management, or product management.

• Deep knowledge of U.S. court systems, case reporters, and citation standards (Bluebook, neutral, parallel citations).

• Experience with legal citators, large-scale data pipelines, or NLP-based enrichment strongly preferred.

• Experience with product ownership and cross-functional leadership across legal, technical, and commercial teams

• Strong analytical skills with a track record of data-driven prioritization and ROI modeling.

• Technical literacy across ETL pipelines, ingestion systems, and metadata architectures.

• Clear, precise communication with both technical and non-technical stakeholders.
  

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.

• Flexible time off policy, with an encouraged 20 days off per year.

• EAP benefits for you and household members, including counseling and online resources

• 401k matching and Child Education Savings

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

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*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.