Inside Sales Representative (100% Remote)

Who we are:

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.

For more information about our services please visit clearcaptions.com.

This is a Remote/Work from Home position reporting to the Inside Sales Supervisor.

Schedule: Schedules in Pacific Time. Sunday-Thursday 6:00am-2:30pm PST.

Training Schedule: 8:00am-4:30pm PST, off Sun & Sat. Training is first three weeks.

Position Summary:

Interested in working from home and supporting our Inside Sales Department? Our Inside Sales department is growing rapidly, and we are currently hiring to support our Inside Sales team. The Inside Sales Representative will manage marketing inquiries, sales leads, and support both internal and external sales functions within ClearCaptions.

What you will do:

• Actively work sales leads originating through website, direct marketing & advertising flights.
• Oversees customer contacts in phone/email/text and Chat to convert leads to a sale (installation of a ClearCaptions product or service).
• Nurtures potential customers within a CRM, tracks contacts closure rates and all data related to a sale.
• Manages own caseloads associated with lead generation, lead to sale conversion.
• Works directly with marketing to understand current and future marketing initiatives while ensuring all standard sales lead processes are followed.
• Close sales and achieve monthly quotas.
• Other duties as assigned.

The kind of people we look for:

• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment
• Innate problem solvers who want to grow in a flexible, collaborative culture
• Takes initiative, pushes boundaries, motivated to innovate
• Talented individuals with a growth mindset who want to use their learning and relationship-building skills
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality

Qualifications:

• Minimum high school diploma or equivalent.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Excellent verbal and written communication skills, presentation, and problem-solving skills.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Good interpersonal skills and a team player.
• Proven inside sales experience.
• Strong phone presence and experience in sales presentations and persuasion.
• Experience working with Salesforce.com or similar CRM, POS or any customer data program.
• Track record of over-achieving quota.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingness and ability to work flexible hours
• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)

Physical Demands:

Primary functions require the ability to communicate over the phone effectively and clearly with individuals suffering from hearing loss. Must use provided headset for audio quality in our call center environment. Physical ability and mobility to regularly stand or sit for prolonged periods of time and use tablet, cell phone and keyboard and monitor requiring close vision.

Employees may experience the following physical demands for extended periods of time:

• Sitting, standing and walking (95-100%)
• Keyboarding (70-90%)
• Viewing computer monitor, tablet and cell phone requiring close vision (70-90%)

Work Environment:

• 100% Remote: Work environment is at home.

Compensation:

$20.00 to $23.00/hr prospectively plus Inside Sales Team Bonus with consideration to experience and geographical location. Please see www.clearcaptions.com/careers for an overview of our generous benefits program.

Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like.

ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. ClearCaptions is an Equal Opportunity Employer.

CC does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.