Brazil onlyCI&T is seeking a Senior Salesforce & Fullstack Engineer to lead the integration of modern web technologies, AI, and cloud telephony to build a world-class, omni-channel support ecosystem.
Requirements
- Omni-Channel Strategy: Partner with US stakeholders to design 'Voice of the Customer' journeys, integrating AWS Connect with Salesforce to provide a 360-degree view of client interactions.
- Telephony Integration: Develop and maintain integrations between Salesforce Service Cloud and AWS, including CTI, Contact Flow designs, and real-time data syncing.
- Hybrid Web Development: Architect and deploy full-stack web applications (React/Node.js) that enhance the agent experience and integrate directly with AWS and Salesforce APIs.
- AI & Automation: Implement Agentforce and AWS AI services (like Amazon Lex or Polly) to automate self-service voice bots and intelligent call routing.
- Cloud Infrastructure: Manage and optimize AWS Lambda functions and backend services that power the connectivity between the call center and the CRM.
- Technical Governance: Document complex integration architectures and SOPs to ensure the sustaining team can maintain high-availability systems.
- Mentorship & Leadership: Act as a bridge between the Web, Salesforce, and DevOps teams, sharing expertise on cloud-native communication best practices.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
