ChronosphereCH

Implementation Engineer

Chronosphere provides a cloud-native observability platform that helps engineering organizations manage data complexity, optimize costs, and accelerate issue resolution in containerized environments.

Chronosphere

Employee count: 201-500

Salary: 90k-115k USD

United States only

Chronosphere

Chronosphere is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing data complexity, optimizing costs, and remediating issues faster. The observability platform reduces data volumes and associated costs by 60% on average while saving developers thousands of hours. Chronosphere’s Fluent Bit-based Telemetry Pipeline optimizes and simplifies observability and security log data. The product transforms logs at the source and routes them to any destination without lock-in.

Recognized as a leader by major analyst firms, Chronosphere is trusted by the world’s most innovative brands, including Snap, Robinhood, DoorDash, and Zillow. Learn more at Chronosphere.io. Follow at LinkedIn and X.

About the Role
This newly created role will serve as a critical piece of Chronosphere’s Professional Services organization, responsible for driving execution of service requests, project engagements, and migrations from proprietary and previous-generation platforms alongside more senior Solutions Architects and other stakeholders across Chronosphere’s Customer Success organization and beyond. This role will play a significant role in building scalable, sustainable delivery of our services and solutions and is expected to develop subject-matter expertise across our capabilities and use-cases to develop and implement solutions that match our customers’ business needs.

In This Role You Will

  • Handle and execute service requests, project engagements, triage and diagnose incidents or issues, and assist with daily operations and delivery of the Professional Services organization

  • In partnership with more senior members of the team, scope, execute, and manage software/service implementations and projects with our customers and prospects

  • Help identify or uncover potential business or service opportunities with customers through discovery, research, and developing solution hypotheses

  • Support the development of services as we scale, including process, people, and technology or special projects

  • Serve as a subject-matter expert on our products, services, capabilities, and use-cases and applications, participating in discussions internally on product/service development

  • Developing and implementing Chronosphere solutions to match customer's business needs

  • Partner with Customer Success, Sales and Support to understand customer requirements and matching product capabilities

You Must Have

  • Bachelor’s degree in a technical area (e.g. Computer Science, Information Systems, Finance, Engineering, etc.)

  • 1 - 3 years of recent and relevant work experience in a similar function, ideally in software implementation or scoping

  • Experience working with Sales and Customer Experience orgs delivering add-on or in a customer-facing role

  • Technology troubleshooting skills and interest in technology/software support

  • Strong communication skills, ability to explain technical concepts to non-technical users

  • Experience with major cloud providers (AWS, Azure, GCP) and Kubernetes

  • Proficiency in one or more of Python, React, Typescript, Node, Next.js, Go

Location: US-Remote

Our benefits

  • Health Insurance Coverage

  • Flexible Time Off

  • Competitive Salary

  • Stock Options

  • And More

Chronosphere is an equal opportunity employer. You're encouraged to apply even if your experience doesn't line up exactly with the job description. Your skills, passion, and desire to make a difference will stand out. At Chronosphere, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge the standard. If you need additional accommodations to feel comfortable during your interview process, please email us at [email protected]

Before clicking “Submit Application”.

To support our Diversity, Equity, and Inclusion (DEI) initiatives, we urge applicants to omit personal identifiers, including names, and any details that explicitly indicate gender or ethnicity from their applications to reduce bias. However, applying through our Applicant Tracking System (ATS) will include identifiable contact information. Although this step is optional, Chronosphere is deeply committed to DEI. We recognize that achieving DEI is an ongoing journey for us as a company, and we believe it begins with our approach to hiring.

Identifying information includes your name, photos, LinkedIn URL, email address, and more.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Salary

Salary: 90k-115k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Chronosphere

Learn more about Chronosphere and their company culture.

View company profile

Chronosphere, Inc. is a company at the forefront of cloud-native observability, providing a platform designed to help organizations manage the complexities of modern, containerized environments. Founded in 2019 by Martin Mao and Rob Skillington, the company emerged from their experiences at Uber, where they developed the M3 metrics engine, a technology that now underpins Chronosphere's offerings. The platform is engineered to put engineering and DevOps teams back in control by taming rampant data growth and the intricacies of cloud-native architectures. Chronosphere enables customers to focus on the data and insights that are most critical, thereby optimizing costs, accelerating issue resolution, and ultimately improving business confidence and customer experiences.

The core mission of Chronosphere is to deliver a scalable and reliable observability solution that addresses the challenges of speed and complexity in today's digital landscape. The platform offers capabilities for monitoring infrastructure, applications, and business metrics in a unified manner. Key features include a telemetry pipeline based on Fluent Bit for optimizing and simplifying log data, robust metrics and distributed tracing functionalities compatible with open standards like Prometheus and OpenTelemetry, and a control plane for efficient data management. By enabling teams to analyze and refine their data, Chronosphere helps reduce data volumes and associated costs significantly, often by an average of 60%, while also saving valuable developer time. The company is trusted by innovative brands such as DoorDash, Snap, Zillow, and Robinhood to operate their critical workloads with high availability and resilience. Chronosphere is a remote-first company with major hubs in New York, Seattle, and Vilnius, and has secured substantial funding from prominent investors including Greylock, Lux Capital, General Atlantic, Addition, and Founders Fund, reflecting strong market confidence in its vision and technology.

Employee benefits

Learn about the employee benefits and perks provided at Chronosphere.

View benefits

Summer Fridays

Enjoy Summer Fridays.

Home office budget

Budget for home office setup.

Flexible PTO

Flexible paid time off policy.

Life insurance

Company-provided life insurance.

View Chronosphere's employee benefits
Claim this profileChronosphere logoCH

Chronosphere

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

10 remote jobs at Chronosphere

Explore the variety of open remote roles at Chronosphere, offering flexible work options across multiple disciplines and skill levels.

View all jobs at Chronosphere

Remote companies like Chronosphere

Find your next opportunity by exploring profiles of companies that are similar to Chronosphere. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Chronosphere hiring Implementation Engineer • Remote (Work from Home) | Himalayas