IT Technical Program Manager, Collaboration Systems

The Chan Zuckerberg Initiative was founded by Priscilla Chan and Mark Zuckerberg in 2015 to help solve some of society’s toughest challenges — from eradicating disease and improving education to addressing the needs of our local communities. Our mission is to build a more inclusive, just, and healthy future for everyone.

The Team

The Collaboration Systems team configures, maintains, and secures the systems that power CZI’s employee collaboration tools. As a Collaboration Systems Technical Program Manager, you will work cross-functionally within CZI’s Central Tech teams and across the organization to deploy modern solutions that drive the work behind our mission.

This role falls under the Corporate Infrastructure team within Central Tech, which is responsible for the IT and collaboration infrastructure used across the Chan Zuckerberg Initiative.

What You'll Do

• Lead the strategic planning and implementation of collaboration solutions, ensuring alignment with organizational objectives.
• Shape and drive long-term strategy for collaboration tools and solutions, leveraging data-driven insights, user needs, organizational goals, and risk analysis.
• Act as end-user subject matter expert for tools such as Google Workspace, Jira, Confluence, and Slack, offering training, support, and creating accessible documentation to enhance employee performance.
• Perform needs assessments with stakeholders, guiding tool selection, deployment, and prioritizing requirements for maximum efficiency and productivity.
• Facilitate smooth change management processes for successful user adoption, continuously identifying opportunities for operational improvements.
• Drive workflow, efficiency, and productivity enhancements by understanding business processes in collaboration with cross-functional teams.
• Monitor collaboration system performance, seek feedback for ongoing optimization, and remain informed about technology trends.
• Manage relationships with vendor partners for end-to-end tool support, ensuring the tools meet organizational needs and standards.

What You'll Bring

• At least 5 years in program or project management, ideally within end-user support or collaboration systems.
• Experience in solutions engineering with end-user focus in collaboration tools like Google Workspace, Jira, Confluence, Zoom, and Slack and their AI features.
• Exceptional project management skills, encompassing planning, scheduling, and execution.
• Skilled in navigating complexity, with a strong aptitude for conflict resolution, problem-solving, and analytical thinking, effectively managing ambiguity.
• Strong communication and interpersonal skills.
• Empathetic towards end users, driven to create seamless experiences, and have insight into the evolution of IT systems.
• Proactive and eager to deepen expertise in new areas.
• Hands-on attitude and commitment to achieving team objectives.

Compensation

The Redwood City, CA base pay range for this role is $122,000-$183,000. New hires are typically hired into the lower portion of the range, enabling employee growth in the range over time. Actual placement in range is based on job-related skills and experience, as evaluated throughout the interview process. Pay ranges outside Redwood City are adjusted based on cost of labor in each respective geographical market. Your recruiter can share more about the specific pay range for your location during the hiring process.

Benefits for the Whole You

We’re thankful to have an incredible team behind our work. To honor their commitment, we offer a wide range of benefits to support the people who make all we do possible.

• CZI provides a generous 100% match on employee 401(k) contributions to support planning for the future.
• Annual funding for employees that can be used most meaningfully for them and their families, such as housing, student loan repayment, childcare, commuter costs, or other life needs.
• CZI Life of Service Gifts are awarded to employees to “live the mission” and support the causes closest to them.
• Paid time off to volunteer at an organization of your choice.
• Funding for select family-forming benefits.
• Relocation support for employees who need assistance moving to the Bay Area
• And more!

Commitment to Diversity

We believe that the strongest teams and best thinking are defined by the diversity of voices at the table. We are committed to fair treatment and equal access to opportunity for all CZI team members and to maintaining a workplace where everyone feels welcomed, respected, supported, and valued. Learn about our diversity, equity, and inclusion efforts.

If you’re interested in a role but your previous experience doesn’t perfectly align with each qualification in the job description, we still encourage you to apply as you may be the perfect fit for this or another role.

Explore our work modes, benefits, and interview process at www.chanzuckerberg.com/careers.