Cengage Group is seeking a Customer Support Specialist in New Orleans, Louisiana. This position primarily involves providing support for Cengage digital solutions within an educational context. Responsibilities include troubleshooting customer issues, maintaining interaction records, and offering clear guidance to users. The role offers a work from home arrangement and compensation ranging from $17.00 to $18.00 per hour, along with employee benefits like healthcare and a 401K plan.
Remote Technical Support Specialist
Cengage Group is a prominent global education technology company, dedicated to making quality digital products and services accessible to millions of learners across the globe.
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About the job
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About Cengage Group
Learn more about Cengage Group and their company culture.
Cengage Group is a global education technology company with a rich history of over 100 years dedicated to providing learners with the skills and competencies they need to be job ready. Established originally in 2007, Cengage has evolved dramatically, becoming a prominent player in the edtech industry. With a mission to make education accessible and affordable, Cengage has developed a wide array of digital products and services designed to assist students, professionals, and educators alike.
Our diverse portfolio supports various educational journeys—whether it be reskilling, upskilling, or pursuing degrees and certifications. Cengage operates with a strong focus on academic success, fostering an environment of trust and transparency in the educational sector. By continuously embracing innovative technology and integrated approaches, we are committed to transforming the educational landscape, making it more engaging and effective for learners.
Cengage Group
Company size
5000+ employees
Founded in
2007
Chief executive officer
Michael E. Hansen
Markets
Employees live in
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