United States onlyThe Program Manager will lead high-impact operational transformation initiatives across utility programs, with a strong emphasis on GIS, mapping, and asset data workflows. This role is responsible for evaluating current-state processes, designing scalable future-state operating models, and driving measurable improvements in efficiency, quality, and execution consistency.
Requirements
- Lead end-to-end process improvement initiatives across utility operations, GIS, and asset data workflows
- Develop detailed current-state and future-state process maps across key functional areas (e.g., mapping workflows, data validation, field-to-system integration)
- Identify inefficiencies, bottlenecks, and failure points within existing processes
- Design and implement Lean-based solutions to improve efficiency, throughput, and data quality
- Establish standardized workflows, documentation, and governance frameworks
- Serve as a program lead for process improvement initiatives, coordinating across multiple workstreams and stakeholders
- Drive alignment across operations, GIS, quality, and executive leadership teams
- Facilitate working sessions, workshops, and decision-making forums to advance process changes
- Translate business objectives into structured execution plans with clear milestones and deliverables
- Ensure successful adoption of new processes through stakeholder engagement and change management
- Define and track key performance indicators (KPIs) related to process efficiency, quality, and delivery
- Deliver measurable improvements in operational performance, including cycle time reduction and increased throughput
- Establish monitoring frameworks and dashboards to track ongoing process performance
- Support continuous improvement initiatives aligned with PDCA (Plan-Do-Check-Act) methodologies
- Integrate lessons learned into ongoing process refinement and program evolution
- Partner with GIS, data, quality, and engineering teams to ensure process alignment across systems and workflows
- Coordinate with program and portfolio leadership to ensure consistency across parallel initiatives
- Support integration of process improvements into broader program structures, including quality review and corrective action programs
- Align process changes with regulatory, compliance, and audit requirements as needed
- Develop and maintain process documentation, including workflows, SOPs, and governance artifacts
- Define roles and responsibilities (RACI frameworks) across process areas
- Support the establishment of a “gold standard” process architecture for utility programs
- Ensure documentation is accessible, standardized, and aligned with program needs
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance (STD/LTD)
- Flexible Spending Account
- Health Savings Account
- Basic Life/AD&D
- 401(k) plan
- Paid Time Off
- Company Holidays
- Leave of Absence
- Flexible Work Schedules
- Employee Referral Program
- Professional Development
- Charitable Contribution Match
