United States onlyAt CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
Job Summary
As a Senior Software Engineer at CDW Amplified for EDU, you will play a key role in managing, improving, and supporting the digital tools and platforms that drive our service delivery team. Your focus will be on enhancing operational efficiency, optimizing system performance, and ensuring seamless integration across platforms. You'll work closely with the Service Delivery and Product teams to align digital solutions with business goals, offering technical expertise to ensure the best customer and user experience. You’ll also serve as a key resource for user support and training, while keeping security and cost management at the forefront of your work.
What you will do:
- Identify and implement opportunities to reduce manual work through automation and system integration. Leverage tools such as Zapier to streamline workflows and improve overall efficiency.
- Monitor, maintain, and improve the performance of digital platforms. Conduct regular system audits and updates to ensure optimal functionality and user experience.
- Provide hands-on support and training to the Service Delivery team, creating guides, conducting training sessions, and troubleshooting issues with digital tools.
- Collaborate with the Product team to explore and implement technologies that enhance service delivery capabilities.
- Utilize analytics tools to assess the effectiveness of digital platforms. Create reports and dashboards to help guide decision-making for service improvements.
- Ensure systems adhere to business security policies and industry regulations. Work closely with the CISO’s office to maintain and enhance security protocols.
- Design systems and processes that can scale with the business, adapting as the Service Delivery team evolves.
- Align platform upgrades and improvements with the goal of enhancing customer satisfaction and meeting their service expectations.
What we expect of you:
- 5+ years of related industry experience.
- Bachelor’s degree or equivalent practical experience.
- Strong proficiency in Google Cloud Platform (GCP) or any cloud platform, including experience with cloud architecture, APIs, and data management tools.
- Experience with automation tools like Zapier to integrate and streamline workflows.
- Proficient in programming languages such as Javascript and/or Python for developing and maintaining custom scripts and automations.
- Familiarity with API development and integration to ensure smooth interaction between different systems.
- Knowledge of ETL processes and tools for data transformation and reporting.
- Experience with productivity/task management tools like Monday and Jira
- Strong ability to identify areas for improvement in current digital processes and propose innovative solutions.
- Ability to work collaboratively with cross-functional teams to implement solutions that align with the business strategy.
- Experience with data analytics and reporting tools to track platform performance and inform business decisions.
- Ability to interpret complex datasets to improve digital tool functionality and service delivery.
- Experience ensuring digital platforms meet compliance standards and security protocols, especially in collaboration with internal technology teams and external regulations.
- Excellent communication skills to guide non-technical teams in the use of digital tools.
- Experience creating training materials and providing hands-on user support.
- Proven ability to manage multiple projects, work with various stakeholders, and ensure that project timelines are met.
- Strong organizational skills to maintain clear documentation and ensure smooth onboarding for new tools.
- Travel upto 5%
Preferred qualifications
- Google Cloud Professional Certification preferred.
Pay range: $86,000 - $146,800 depending on experience and skill set
Annual bonus target of 5% subject to terms and conditions of plan
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differential
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
