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Overview
Position Title: Multi-Line Claim ConsultantLocation: Metairie, LAWork Arrangement: Hybrid (in-office 2 days/week after initial training) for candidates within commuting distance of Metairie, LA.Fully remote considered for highly qualified candidates located outside the area.Schedule: Monday–Friday, 8:00 AM to 4:30 PM CSTSalary Range: $65,000–$75,000 annuallyLicense/Certification Required: Home state adjuster’s license requiredJurisdictions: LA, TX, MSClient Type: Single dedicated client – Commercial Trucking industry
Build Your Career with Purpose
At CCMSI, we believe your career should be more than a job—it should be part of something meaningful. As a 100% employee-owned company, we’re driven by service, innovation, and shared success. Join us in Metairie, LA, and bring your claims expertise to a collaborative team supporting a national trucking client across multiple southern jurisdictions. You’ll play a critical role in delivering responsive, high-quality claim service—and your voice will be heard every step of the way.
Job Summary
As a Multi-Line Claim Specialist, you will investigate and adjust general liability and related claims across Louisiana, Texas, and Mississippi. This role supports a single dedicated commercial trucking client, offering a consistent and focused workload. You will manage a full desk independently while collaborating with team members and client partners to drive claim resolutions in compliance with best practices, legal standards, and client expectations.
Litigation experience is highly preferred, as you will work closely with defense counsel and external vendors.
Responsibilities
Investigate, evaluate, and adjust multi-line claims (primarily liability) in compliance with company procedures, state laws, and client requirements
Establish and maintain reserves within your authority; make reserve recommendations as needed
Review and process medical, legal, and miscellaneous invoices to ensure reasonableness and relatedness
Negotiate settlements and authorize payments within established limits
Coordinate with external vendors, including legal counsel, surveillance teams, and nurse case managers
Monitor subrogation and pursue recovery where applicable
Provide timely and professional communication with clients, claimants, attorneys, and internal stakeholders
Attend mediations, depositions, and hearings as necessary
Maintain a thorough and accurate claim diary and documentation
Comply with all corporate claim handling standards and special client instructions
Participate in internal training and knowledge-sharing initiatives
Qualifications
Required:
Minimum of 3 years of general liability and/or multi-line claims experience
Home state adjuster’s license (must be valid and active)
Strong understanding of liability claim handling procedures and legal processes
Excellent written and verbal communication skills
Strong time management and organizational abilities
Comfortable with hybrid work, including in-office collaboration two days per week
Highly Preferred:
8+ years of claims experience
Prior litigation handling experience
Experience handling commercial auto or trucking-related claims
- AIC, ARM, or CPCU designation
Performance Metrics
Compliance with CCMSI’s Best Practices and diary standards
Quality and completeness of file documentation
Timeliness of claim resolution and communication
Adherence to client-specific instructions and service expectations
Audit and quality review scores
What We Offer
Four weeks of paid time off in your first year, plus 10 paid holidays
Comprehensive benefits: Medical, Dental, Vision, Life Insurance, Critical Illness, Short & Long-Term Disability
Employer-funded ESOP and 401K plan with company match
Ongoing training, mentorship, and advancement opportunities
A collaborative, employee-owned culture that values input, performance, and growth
Compensation & Compliance
The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
CCMSI offers a comprehensive benefits package, which will be reviewed during the hiring process. Please contact our hiring team with any questions about compensation or benefits.
Visa Sponsorship:
CCMSI does not provide visa sponsorship for this position.
ADA Accommodations:
CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. If you need assistance or accommodation, please contact our team.
Equal Opportunity Employer:
CCMSI is an Affirmative Action / Equal Employment Opportunity employer. We comply with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks are conducted only after a conditional offer of employment.
Our Core Values
At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:
- Act with integrity
- Deliver service with passion and accountability
- Embrace collaboration and change
- Seek better ways to serve
- Build up others through respect, trust, and communication
- Lead by example—no matter their title
We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.
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