United States onlyClient Engagement Manager serves as a trusted advisor and strategic partner to CCC’s complex national and enterprise clients, owning the service strategy, execution, and long-term success of assigned accounts.
Requirements
- Lead complex, multi-stakeholder client initiatives from planning through execution
- Develop and execute service strategies aligned to client goals and measurable outcomes
- Serve as the primary consultant and escalation point for assigned accounts
- Drive customer retention, satisfaction, and adoption of CCC products and services
- Partner with NAMs to identify and support expansion and upsell opportunities
- Collaborate with Program Managers to ensure proper resource allocation and workflow execution
- Proactively engage clients to understand business challenges and recommend solutions
- Develop and maintain executive-ready reporting that highlights progress, value realization, and ROI
- Partner with Product and Technology teams to advocate for client needs and provide input on enhancements, roadmap priorities, and workflow improvements
- Facilitate executive-level meetings, workflow reviews, and regular status updates
- Translate customer feedback into actionable insights for internal teams
- Support industry initiatives, rollouts, and strategic programs as needed
Benefits
- 401K Match
- Paid time off
- Annual Incentive Plan Performance Bonus
- Comprehensive health insurance
- Adoption Assistance
- Tuition Reimbursement
- Wellness Programs
- Stock Purchase Plan options
- Employee Resource Groups
CA and US only