Canada onlyWe are seeking TWO 2️⃣ Customer Service Representatives to be part of our growing team.
We are an internationally renowned software company that sells world-class accounting and analytics software to professionals around the globe. Caseware solutions are used by over 500,000 professionals, across 170 countries, and in 16 languages.
To support our continued growth, we are looking for a Customer Service Representative who can work with our clients and our Success and Sales Teams on our vision to change the future of audit, financial reporting, and data analytics in the North American market.
❗Full Professional Proficiency in French is a strong asset in this role. Native speakers are welcome to apply!❗This role is fully remote.
You will be working with:Sheila Arunachalam - Customer Service LeadCurrent team: 4 CSRs.
Contact:Chengeer Lee - Principal Talent Acquisition Partner & Coach
What you will be doing:
- Respond to inbound, client-related inquiries about Caseware International’s offerings, provide product overviews, licensing information, pricing, etc.
- Build rapport quickly to nurture client and potential client relationships
- Pre-qualify leads for Caseware’s sales team
- Become a product expert
- Use a customer relationship management tool (Salesforce) to track activities and opportunities
- Other ad-hoc activities as required
What you will bring:
- Strong verbal and written communication skills
- Customer Success & Growth Mindset
- Full Professional (or Native) Proficiency in French is a strong asset
- Previous experience with Salesforce is a strong asset
- Post-secondary education
- Aspirations to grow professionally in the Customer Service, Success, and Sales environment
- Team player with a “roll up the sleeves” attitude to getting work done
- Organizational skills to keep contacts and prospects in order
- 2 years of customer service experience in the software sector or a similar role is considered an asset
- Understanding of or experience working in the accounting or financial audit industry is considered an asset
Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments. Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like.
With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.
One of Caseware's core values is Many Voices, One Team and with that in mind, we're dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at [email protected].
Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through Certn.co which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well.
Colombia only
