Carrier is seeking an Aftermarket Account Program Manager to manage and optimize aftermarket performance and satisfaction for key accounts in the Data Center initiatives. The successful candidate will develop strategic relationships, provide exceptional customer service, and drive performance improvements.
Requirements
- Develop and maintain strong relationships with clients
- Act as primary point of contact for key accounts
- Conduct regular meetings with clients
- Monitor and analyze performance of data center aftermarket services
- Utilize data analytics and reporting tools
- Identify trends and areas for improvement
- Address and resolve client issues
- Manage escalations and work to resolve complex problems
- Develop and implement strategic account plans
- Propose and execute initiatives to enhance service delivery
- Prepare and present regular performance reports and reviews
- Maintain accurate and up-to-date documentation
Benefits
- Short-term cash incentives
