Key Account Manager

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

Sensitech (Sensitech.com) is a part of Carrier and is focused on delivering supply chain visibility solutions that track, monitor and protect products for global leaders in the food, life sciences, consumer goods, and industrial markets. Our solutions are focused in key areas including quality, compliance, and logistics performance management.

Role Overview

As Key Account Manager – Life Sciences, you will own a strategic portfolio of global enterprise accounts and be responsible for driving significant growth within your book of business. This is a high-impact, enterprise-focused sales role that requires navigating complex, multi-stakeholder sales cycles across borders, functions, and seniority levels.

Reporting to the Head of Life Sciences in North America and working closely with Sales Solutions Consultants, Professional Services, and regional teams, you will act as the strategic quarterback for your accounts – diagnosing needs, orchestrating internal resources, and delivering tailored visibility and resilience solutions that create measurable business value.

Location: Flexible across US

Responsibilities

• Serve as the strategic owner for global Life Science accounts, driving YoY revenue growth and expansion.
• Develop and execute strategic account plans to penetrate new buying centers and high-level decision makers (C-level, VP Logistics, Supply Chain, Quality, Commercial and Clinical Operations) and grow wallet share
• Lead complex, enterprise SaaS sales cycles for Lynx and Real-Time platforms, from discovery through negotiation, launch, adoption, and expansion.
• Build and maintain trusted, long-term relationships with senior executives and key influencers in cold chains, clinical trial logistics, and pharmaceutical supply chain.
• Create and maintain detailed account plans, opportunity pipelines, and executive business reviews in collaboration with cross-functional partners worldwide.
• Partner with Sales Solutions Consultants to qualify opportunities, articulate Sensitech’s full ecosystem value proposition, and design enterprise-grade solutions.
• Drive product adoption and achievement of strategic milestones post-sale in coordination with Customer Success and Professional Services.
• Negotiate and close master agreements, expansions, renewals, and RFQ responses.
• Proactively monitor account health, identify risks/barriers, and orchestrate internal resources to ensure customer success and revenue targets are met/exceeded.
• Capture and share competitive intelligence, market trends, and voice-of-customer insights with Product, Marketing, and Leadership teams.
• Represent Sensitech at key industry events and trade shows when required.

Required Qualifications

• Bachelor’s degree.
• 3+ years of large complex account sales experience and enterprise SaaS sales.

Preferred Qualifications

• 5+ years in enterprise B2B/SaaS sales within Life Sciences, Pharma, Regulated Industries, or Supply Chain Technology. Clinical Trial Experience a plus.
• Proven track record of consistently exceeding quota while managing strategic accounts with complex 6 to 18 month sales cycles.
• Experience selling to C-suite and VP-level stakeholders.
• Strong commercial acumen: contract negotiation, ROI quantification, strategic account planning.
• Excellent communicator with proven ability to clearly convey complex ideas and data in written, presentation and spoken formats to high-level internal and external stakeholders, often under time constraints.
• Experience launching and driving adoption of SaaS platforms in enterprise environments.
• Team player with ability to influence cross-functionally in matrixed, global organizations.
• Highly self-motivated individual; adaptable and resilient in fast-paced environments.
• Experience with Major Account and Strategic Account Sales Methodologies (Challenger, SPIN, Miller Heiman) a plus.
• CRM proficiency (Salesforce or similar).
• MBA not required but preferred.
• Willingness to travel up to 40–50%.

Benefits

Employees are eligible for benefits, including:

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
• Tuition Assistance

To learn more about our benefits offering, please click here:Work With Us | Carrier Corporate The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

This position is entitled to short-term cash incentives, subject to plan requirements.

Pay Range

The annual salary for this position is $120,000–$168,000. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Applications will be accepted for at least 3 days from Job Posting Date. Job Posting Date: 02/17/2026

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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