United States onlyThis is a remote position.
We work with Zoho One and the Zoho suite of products.
Helping businesses to automate, become more efficient and systematic.
We are looking for a Business Analyst for Zoho CRM implementation projects.You will lead the design, planning, and implementation of Zoho modules and workflows, driving tangible improvements in our organizational efficiency. Your key responsibilities will involve collaborating with stakeholders to discern business needs, planning the development of new modules and workflows, implementing enhancements, and conducting comprehensive training sessions. We are seeking an individual with a blend of robust business acumen, strong communication skills, and technical prowess to excel in this dynamic role.
Primary Responsibilities
Collaborating With Stakeholders to Design and Implement Business Processes in ZohoManaging Projects by Providing Estimates, Updates, and Stakeholder CommunicationConfiguring Native Zoho Modules and Customizing Creator App ModulesParticipating in Configuration Versus Customization DecisionsEvaluating Existing Zoho Processes and Modules, Recommending Areas for ImprovementEnsuring Optimal Performance of the Zoho PlatformManaging Zoho Roles, Profiles, Sharing Rules, Workflows and GroupsBuilding Custom Reports and DashboardsProviding End-User Training and SupportPerforming Maintenance Tasks, Including Diagnostic Tests, Data Sanitization and BackupsDocumenting Processes, Including Error Reports and Release NotesWe are considering candidates:
1. With experience in Zoho or similar CRM systems implementing
2. With an understanding of business processes and skills in improving processes with the help of IT solutions
3. Technical background at the level of understanding:
4. The principles of web applications
5. Principles of database construction
6. Basic programming principles (for correct tasking of developers) Deluge
7. Principles of APIs and integrations in general
8. Excellent communications skills
Requirements
Required/Minimum Qualifications
A Bachelor's Degree in Computer Science or 3+ Years of Related Experience3 - 5 Years of Experience as a CRM Administrator (Zoho One Preferred)3 - 5 Years of Project Management ExperienceExperience in CRM Customization Programming (Deluge Language Preferred)Expert Knowledge of CRM Customization (Zoho Creator Preferred)Knowledge of API Integration PrincipalsExperience in Performing CRM Upgrades, Managing Profiles, Allocating Roles and Managing Access (Zoho One Preferred)Ability to Provide Training and End-User Support1.Collect requirements, describe and decompose them2. Recommend improvements to customers regarding their processes
3. Configure the system using the admin panel, and where programming is required, set tasks for the developer, monitor and test the result
