Technical Support Officer

• Respond efficiently to telephone, written and e-mail enquiries on gas associated building industries and Nationally Accredited Certification Scheme for Individual Gas Fitting Operatives (ACS) from stakeholders and the general public providing high quality answers both in writing and orally so that gas safety awareness is increased, and legislation complied with.

• Provide accurate technical support and advice to other Gas Safe Register departments to ensure compliance with relevant legislation and industry related normative documents.

• Manage the process of researching, compiling, writing and editing the production of technical articles, technical publications and bulletins, to ensure technical accuracy and consistency in order to maintain high standards.

• Provide cover for Technical Officers in other areas as required to maintain Company service standards.

• Constantly review and provide technical information taking into account industry changes and technical standards

What we’re looking for:

Essential:

• Minimum of 8 years working experience within the Gas industry

• City and Guilds / NVQ in gas service engineering.

• Appropriate Accredited Certification Scheme proof of competence (ACS assessments).

• Broad knowledge of gas industry

• Excellent understanding of health & safety, Building Regulations and other legislation.

Other:

• Excellent customer service skills

• Ability to gather data and research so that effective decision making processes can be applied.

• Strong prioritising, co-ordination, time management skills and the ability to work under significant pressure

• A good knowledge and understanding of computer based systems

About Government Services

For more than 30 years Capita has been working across the public and private sectors, solving the complex challenges of our clients, increasing productivity, enhancing their use of technology and data, improving customer and public services and adding value to the UK and local economies.

Capita is committed to the local government sector and is the market leader in the delivery of Planning Resilience Services to Local Authority clients. We have worked with over 100 Local Authority clients nationwide, and have an outstanding track record of providing Development Management & Planning Policy and Consultancy services

What’s in it for you?

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• A discretionary annual bonus / car allowance or company car – if applicable

• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

• Reiterate flexible or remote working options if available or highlight if business is open to discussing

• At our *insert location* office, you’ll also benefit from (e.g. discounted membership at the onsite gym / free parking / weekly lunch club etc.)

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

🤝 Customer first, always​🧑‍💻 Fearless innovation​✅ Achieve together​💙 Everyone is valued

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.