Program Manager, Delivery

As a Program Manager within our Success Organization, you will lead programs that directly impact customer experience and business growth in the US and Europe. The role offers the opportunity to make a visible impact, grow your career, and work in a culture that values learning, diversity, and innovation.

Requirements

• Lead Success Programs/Engagements, ensuring proactive communication and coordination with stakeholders
• Develop, analyze and maintain accurate schedules in partnership with customers and internal teams
• Serve as the primary liaison between the customer and Calix resources, providing guidance and direction to program team members
• Monitor progress against plans and schedules, identify, analyze, and resolve deviations
• Track and report on PMO-defined metrics and KPIs
• Prepare, distribute, and present program status reports to diverse audiences including senior executive teams
• Identify, assess, and escalate risks and issues in accordance with PMO risk management frameworks
• Track and report on financial performance, including revenue, margins, and customer satisfaction targets
• Foster a culture of collaboration, continuous improvement, and customer centricity
• Own all program exceptions, escalations, conflict resolutions, and lead communication with clients
• Develop and execute stakeholder engagement plans and change management strategies in alignment with PMO guidelines

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance