Conversational AI Consultant

The Conversational AI Consultant role is an exciting blend of three key areas: VA Practitioner, VA Analyst, and Data Configuration Consultant. You'll be managing bots, enhancing client experiences, and leveraging analytics to propel our solutions forward. As a Conversational AI Consultant, you'll be at the forefront of creating and managing intelligent bot solutions for our enterprise clients.

What you'll be doing:

• Design and deploy engaging conversational flows.
• Analyze client conversation logs for actionable insights.
• Create and execute robust test plans primarily using Python.
• Identify and resolve issues during testing and client acceptance.
• Implement best practices in conversational AI design.
• Generate insightful reports from analytics tools.

• Deliver insightful business reports based on analytics tools.
• Find insights and create performance reports using our analytics tools.

• Develop product expertise in Wysdom.AI and Calabrio offerings.
• Master third-party bot platforms for client-specific solutions.
• Apply Wysdom.AI best practices in client projects.

• Become a subject matter expert in conversational AI technologies.
• Continuously learn and adapt to evolving AI trends.
• Guide clients with informed product knowledge.

We're looking for:

• Strong storytelling and presentation skills, proficient in Excel or Google Sheets.
• Passionate about delivering outstanding results.
• High attention to detail.
• Analytical thinker with excellent problem-solving skills.
• Good communication and team collaboration skills.

Requirements

• University degree (any discipline, STEM preferred).
• Technical skills in Python, JavaScript, SQL, HTML.
• Familiarity with platforms like Google DialogFlow, Microsoft PVA, Amazon Lex, IBM Watson, Kore XO, Salesforce Einstein.

Benefits

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!

​About Calabrio:

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.

Awards & Accolades:

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. ​ Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 8 years in a row, #27 on the 2022 Fast 50 list, named one of BC’s Top Employers for 2021 and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing [email protected]. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.