Client Services Administrator

Bureau Veritas offers dynamic employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. The Client Services Administrator primarily supports internal stakeholders to ensure project set-up, reporting, and processes to deliver client programs on time in a quality manner.

Requirements

• Supports the Client Services department.
• Communicates with internal stakeholders frequently to advise of status of project/program and to ensure BV is meeting Client and contractual expectations.
• Ensure contracts are set up appropriately for accurate revenue recognition and billing.
• Monitors project/program progress by facilitating calls with internal stakeholders, as needed, on the status of all projects.
• Works closely with the accounting team to ensure proper client billing.
• Proactively owns and manages projects/programs (or piece of project, i.e. Portfolios, Subcontractors) from inception to delivery of project/program, including identifying milestones and deliverables across all disciplines.
• Understand Client requests and work with the Salesperson(s) and/or Senior team to ensure appropriate information is obtained at beginning of projects to set projects up for success (potentially to include research).
• Prepare, proof and distribute CARs (client action reports), proposals, reliance letters, and COI's (Certificate of Insurance).
• Advises on process improvement ideas for the efficiency of the Division.
• Manages changes in project/program scope, processes change orders, tracks Project process, identifies potential risks, and devises contingency plans.
• Perform special projects as assigned by the Salesperson(s) to capture additional revenue or satisfy client requests.
• Coordinates and communicates schedules with all vendors, clients, and internal team.
• Coordinates contract administration, purchase orders, and change orders.
• Receive and disperse Client Supplied Material (CSM).
• Set-up of projects in digital writing platform to ensure proper communication and data flow.
• Protects operations by keeping company information confidential.
• Delivers outstanding customer service through timely response and proactive solutions to clients’ needs.
• Demonstrates BV’s guiding principles in support of the company's strategic goals.
• Follows all documented policies, Standard Operating Procedures, and Work Instructions applicable to the position and support of BV's quality standards and strategic initiatives.
• Maintains safe and clean work area by complying with all procedures, rules, and regulations.

Benefits

• Medical, Dental, and Vision coverage
• Company-matched Retirement plan
• Generous Paid Time Off and Company Holidays
• Life Insurance and AD&D coverage
• Short-Term Disability (STD) and Long-Term Disability (LTD)
• Optional life and pet insurance
• EAP and Total Wellbeing Lifestyle Programs
• Tuition Assistance and/or Professional Development
• Employee Discounts