Client Engagement Specialist

Date Posted:

Country:

Location:

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

We are looking for a Client Engagement Specialist, Key Account.This is a great opportunity to join the Otis Americas key accounts team and support one of our largest accounts. This role will work closely with the key account executives to provide support with meeting customer expectations. The successful candidate will be reliable and prioritizes the customer experience.

Location:

Flexible, this position can also be remote

On a typical day you will:

• Collaborate closely with key account managers to prioritize current customer needs.

• Serve as a liaison with internal Otis departments and branches for billing, booking, and collections to ensure accurate processing.

• Update customer reports as necessary, including testing updates and consultant requests.

• Manage the proposal request process alongside key account managers.

• Oversee the approval process for national/portfolio-level Certificates of Insurance (COIs) with the insurance department.

• Support efforts for resigning and recapturing contracts.

• Utilize electronic bid systems, such as Ariba, for resigning and recapturing RFPs when required.

• Coordinate customer billing needs with web billing, finance, collections, and branches.

• Work within customer-required systems for annual updates of COI, safety, and organizational information (e.g., MyCOI, Compliance Depot, Browz, Avetta).

• Engage in daily operations using the NSA SharePoint tracker or other systems as required.

• Act as a liaison between internal and external customers.

• Troubleshoot incoming customer issues, specifically billable repair requests and general customer-specific needs.

• Generate and update customer reports as necessary, including spend and KPI reports.

• Perform an annual review and update of special handling rates

What you will need to be successful

• Proven track record of meeting deadlines and effectively prioritizing tasks.

• Demonstrated excellence in customer service, consistently exceeding customer expectations.

• Proven ability to work collaboratively with others, valuing diverse opinions and approaches.

• Strong team collaboration skills and ability to thrive in a team environment.

• Associate's degree required; Bachelor's degree preferred.

• Proficiency in Excel, including experience with reporting, PivotTables, and charts.

If you have these four (4) traits, you will love this role:

• Accountability, you follow through on commitments and make sure others do the same

• Action Oriented, readily takes action on challenges and displays a can-do attitude.

• Communicates Effectively, effective in a variety of communication settings and provides timely and helpful information to others.

• Customer Focused, you gain insight into customer needs and identify opportunities that benefit them

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

Apply today to join us and build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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