United States onlyAt Buoy, we are reimagining the blood-product donation and collection experience in an industry that has been largely untouched by advances in technology for decades. It is one of the few remaining verticals that have yet to see the transformative power of modern technology and great design. The result is creating huge impact in three distinct areas: making blood product-derived biotherapies more accessible to patients battling life-threatening conditions, creating employment opportunities and economic support in communities that have limited access to resources and creating real business value by increasing the supply of blood-products in a market with compounding demand.
We have been working alongside Join Parachute (www.joinparachute.com/), our sister company, in the opening of small market donation centers across the country that will create local donation center careers, opportunities to donate blood products, and provide financial compensation for those donations that will have a positive economic impact in those communities. We’ll continue to expand our reach to support other companies who could benefit from the products that Buoy has created and developed.
Why work here?
Because our business focuses on the collection and sale of blood-product in a highly regulated industry, we are uniquely positioned and protected from other competitors or technologies trying to disrupt what we’ve built. Simply put, we have huge opportunity for growth and the only challenge that stands in our way from achieving our goals is our own ability to execute on our strategy. To date, we have been able to successfully deliver and grow and have ambitious plans for our future. If this resonates with you, we hope that you consider joining our team and working towards our mission of unlocking more blood-product supply.
About The Role
We're seeking an entrepreneurial Enterprise Product Implementation Architect who thrives in creating structure where there is chaos. As the first hire dedicated to this function, you'll pioneer our implementation approach, working horizontally across product pods while serving as the connective tissue between customer needs and our technical capabilities. This role combines technical implementation expertise with cross functional product management responsibilities, requiring someone who can navigate ambiguity, drive discovery processes, and translate customer insights into product enhancements.
You'll build the foundation for how we implement our solutions at enterprise scale, develop standardized processes, and create frameworks that enable customer success. This role requires a self-motivated problem solver who can drive projects forward independently while collaborating across multiple stakeholders with a high degree of ownership and attention to detail.
This role requires the ability to travel at least once per month to meet with customer companies and their executive teams. These visits are critical for building trust, understanding real-world use cases, and aligning on strategies that drive long-term success. You should enjoy high-touch interactions and be confident representing Buoy in strategic, executive-level discussions.
Where you'll be
We are fully remote. We deeply believe in distributed teams at Buoy. We build projects around motivated individuals. We give our team the environment, support and trust they need to get the job done.
We are only considering remote candidates currently based in the United States at this time. While we are open to applicants nationwide, we have a strong preference for candidates located in New York, Texas, or Florida—particularly those based in New York City or Austin. This role involves frequent travel throughout these regions, so proximity and flexibility to travel between them is essential.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Required Qualifications:
- Bachelor's Degree in Computer Science, Engineering, Business, or related field
- 4+ years of experience in technical implementation, solutions architecture, or product management
- 3+ years of experience working with enterprise customers and their technical environments
- Strong technical background with systems thinking approach working in software
- Experience working across product teams or in cross functional product management roles
What you'll do as a Sr. Solutions Architect at Buoy...
- Partner cross-functionally with Buoy customers, product pods, engineering, and operations teams from discovery through implementation to ensure long-term success
- Drive customer discovery to deeply understand user stories, clarify requirements, and identify problems to be solved
- Develop and document implementation frameworks, best practices, and playbooks that can scale across our customer base
- Work horizontally across product pods to coordinate features and ensure alignment with customer implementation needs
- Create and maintain technical documentation and interface strategies for enterprise integrations
- Translate customer insights into product requirements that inform the roadmap
- Lead technical strategy sessions and solution mapping exercises with stakeholders
- Build and maintain relationships with technical stakeholders and executives at customer organizations
Why you should be excited about this opportunity:
- You will be the first dedicated hire in this function, with the opportunity to shape how Buoy approaches enterprise implementations
- You will create structure and processes in an entrepreneurial environment, establishing the foundation for future team growth
- You will work at the intersection of product and implementation, influencing product direction while ensuring customer success
- You will build credibility across functions and levels, from software engineers and product managers to C-level executives
- You will drive business outcomes by creating scalable, customer-focused technical artifacts like reference architectures
- You will help shape our product ecosystem by bringing customer insights back into our development process
In the first 30 days as a Sr. Solutions Architect at Buoy, you will...
- Learn how engineering and product operate at Buoy Software - we'll help you get accustomed to Buoy's process, terminology, architecture, and culture
- Meet with product pod leaders to understand their roadmaps, challenges, and customer needs
- Begin developing the initial framework for customer discovery and implementation processes
- Shadow customer interactions to understand current implementation challenges and opportunities
- Start building relationships with key internal stakeholders across product, engineering, and customer success
- Travel to meet with customers and their executive teams to begin to build trusted relationships, understand their goals and technical environments, and align on integration strategies that set the foundation for long-term success
In the first 60 days as a Sr. Solutions Architect at Buoy, you will...
- Help to shape and enhance customers' requirements
- Leverage knowledge of the products, services, and value propositions of Buoy and understanding of customer’s business process to assess customer needs and independently identify growth opportunities
- Develop technical artifacts to document technical proposals to support customer succes.
- Travel to meet with customers and their executive teams to begin to continue to build trusted relationships, understand their goals and technical environments, and align on integration strategies that set the foundation for long-term success.
In the first 90 days as a Sr. Solutions Architect at Buoy, you will...
- Help to shape and enhance customers' requirements
- Leverage knowledge of the products, services, and value propositions of Buoy and understanding of customer’s business process to assess customer needs and independently identify growth opportunities
- Develop technical artifacts to document technical proposals to support customer succes.
- Travel to meet with customers and their executive teams to begin to continue to build trusted relationships, understand their goals and technical environments, and align on integration strategies that set the foundation for long-term success.
Qualities that will make you successful:
- Entrepreneurial mindset - You enjoy building something from scratch and thrive in environments where you can create order from chaos
- Customer obsessed - You're a passionate communicator, advisor, and advocate for the customer
- High judgment - You make thoughtful decisions with limited information, balance competing priorities effectively, and know when to escalate versus when to move forward independently
- Trust builder - You establish credibility quickly with both customers and internal teams through consistency, transparency, and delivering on commitments
- Take charge - You own all phases of your projects from discovery to delivery without needing constant direction
- Thrive in complexity - You can navigate the complexities of enterprise implementations and a highly regulated industry
- Manage ambiguity - You're comfortable with shifting priorities and can adjust quickly while helping teams reprioritize
- Have a point of view - You hold strong opinions, loosely held, and work collaboratively to find the best solutions
- High trust collaborator - You earn the confidence of stakeholders at all levels through reliability, honesty, and a track record of making well-reasoned decisions that put the team's success first
- Technical acumen - You can dive into technical details while maintaining focus on business outcomes and elevating your explanation for your audience
- Systems thinker - You understand how different parts of the product ecosystem interact and impact each other
- Self-starter - You can work independently with minimal guidance and create your own structure
- Product Sense - You have strong product sense and can translate customer needs into product requirements to influence our product and technology.
What we offer...
- A fully remote work environment with flexible schedules
- Comprehensive insurance coverage (medical, vision, dental)
- 401(k) program to help you plan for the future
- Generous parental leave
- Home office stipend
- The opportunity to shape a crucial function within a growing company
At Buoy Software, we believe in empowering our team to work in a way that suits them best. We offer a fully remote work environment and flexible schedules so you can balance your career and personal life on your terms. Your health and well-being are important to us, which is why we provide comprehensive insurance coverage (medical, vision, dental) to ensure you're taken care of. We also offer a 401(k) program to help you plan for the future, generous parental leave to support you during those important life moments, and a home office stipend to help you create a workspace that inspires productivity and comfort. Join us and be part of a company that values innovation, flexibility, and your overall happiness.
