Active Pooling- Customer Service Representative

Position: Active Pooling - Customer Service Representative
Location: Remote

Note:

This opportunity is part of our Active Talent Pooling initiative. While there may not be an immediate opening, we're always on the lookout for top talent like you. By applying now, you’ll be among the first to be considered when a matching role opens up, giving you a head start in the hiring process. If you're exploring your next move or want to stay on our radar, we’d love to hear from you!

Key Responsibilities:

• Respond promptly to client and candidate inquiries and requests.
• Provide accurate information regarding services, processes, and job openings.
• Maintain and update the customer database and track interactions.
• Effectively troubleshoot and resolve issues raised by clients or candidates.
• Coordinate with internal teams to ensure efficient service delivery.
• Gather feedback to continually improve our service offerings.
• Stay updated on company policies and recruitment trends to provide informed support.

Requirements

• At least 2 years of experience in a customer service or similar role.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with a passion for helping others.
• Ability to work independently and manage priorities in a remote environment.
• Proficiency in CRM software and customer support tools.
• Detail-oriented with strong organizational skills.
• Flexible to work in various shifts to accommodate our client’s needs.