United States onlyProject Manager
Location: Remote & On-Site (New Mexico Counties as Required)
Clearance: Public Trust eligibility (FEMA background check)
Position Type: Full-time, Contingent Upon Award
Program: FEMA Hermit’s Peak/Calf Canyon Claims Office Technical Support
About the Role
We are seeking experienced Project Managers to support FEMA’s Hermit’s Peak/Calf Canyon (HPCC) Claims Office. This role provides team leadership and operational coordination across claims review, quality control, and appeals functions supporting wildfire and flood survivors in New Mexico.
Project Managers serve as team leads and technical advisors, ensuring high-quality, policy-compliant work output across a high-volume claims environment. This position requires strong analytical skills, excellent communication, and demonstrated experience managing case processing teams in fast-paced, compliance-driven programs.
Key Responsibilities
Team Leadership & Workload Management
Provide day-to-day oversight, direction, and technical support to claims review, QC, and appeals staff.
Assign, balance, and monitor caseloads to ensure timely, accurate task completion.
Conduct coaching and provide clarifications on HPCC policy, eligibility, valuation principles, and workflow.
Identify training gaps and communicate needs to management.
Claims Processing & Technical Review
Support staff reviewing Proofs of Loss (POLs), supporting documentation, valuations, and eligibility determinations.
Ensure consistent application of FEMA regulations, HPCC policies, and 44 CFR Part 296.
Conduct escalated reviews or complex case checks when needed.
Quality Control & Compliance Support
Validate the accuracy and completeness of casework before submission to government reviewers.
Identify discrepancies, documentation gaps, and areas requiring rework.
Track and analyze QC trends; recommend corrective actions or process improvements.
Appeals Support
Oversee team members preparing administrative appeal reviews, including document assembly, bulleted analyses, and in-depth written memorandums.
Ensure accuracy, policy compliance, and timely submission of all appeal work products.
Coordination & Communication
Communicate effectively with FEMA counterparts, claimants, navigators, SMEs, and internal teams.
Provide clear explanations regarding policy, procedures, and documentation requirements.
Escalate issues affecting case movement, timelines, or operational performance.
Reporting & Documentation
Track team metrics, deliverables, and productivity requirements.
Ensure timely and accurate updates in FEMA’s system of record.
Support weekly, monthly, and ad-hoc reporting needs as required.
Education: High school diploma required.
Experience:1 - 10 years of combined experience in:
Claims or case processing
Customer service and claimant interaction
Reviewing disaster-related losses and documentation
Data entry, eligibility review, valuation, and benefits analysis
Leadership & management skills:
Team lead or supervisory experience in a case-processing environment
Ability to manage workloads, prioritize tasks, and guide staff in technical decision-making
Communication:
Excellent written and verbal communication skills
Ability to clearly explain policy and regulatory requirements
Technical proficiency:
Experience with claims or case management systems
Strong documentation, organizational, and analytical skills
Preferred Experience
FEMA, disaster assistance, insurance adjusting, or federal claims processing experience
Experience supporting government programs, especially high-volume, highly regulated environments
Familiarity with HPCC program guidance and 44 CFR Part 296
Work Environment & Travel
Work may include remote and on-site support.
Travel may be required to FEMA field offices and claimant locations within:
San Miguel, Mora, Santa Fe, Taos, Sandoval, Rio Arriba, Colfax, and surrounding New Mexico counties.
This position is contingent upon contract award.
BryceTech offers a full range of benefits, including competitive salary, a comprehensive health plan including dental and vision coverage, company-paid life & disability insurance policies, 401(k) plan with company match, and an educational reimbursement program.
All your information will be kept confidential according to EEO guidelines.
BryceTech is a trusted leader in complex technology domains, delivering data-driven solutions in aerospace, biosecurity, and defense. We specialize in systems engineering, advanced analytics, and R&D program and operations support. Our clients – including NASA, DoD, HHS, DHS, and other civil and national security agencies – rely on us to drive mission success and accelerate innovation.
BryceTech has been recognized in the Washington Technology Fast 50 ranking of top high-growth small businesses for four consecutive years and received a GovCon Contractor of the Year Award in 2023 and 2025, underscoring our strong growth, competitive positioning, and excellence in federal contracting. With a proven track record of winning sought after contracts, scaling high-performance teams, and executing on critical government missions, BryceTech presents a compelling opportunity for strategic partnerships in the GovCon space.
