Program Analyst

Program Analyst

Location: Remote & On-Site (New Mexico Counties as Required)
Clearance: Public Trust eligibility (FEMA background check)
Position Type: Full-time, Contingent Upon Award
Program: FEMA Hermit’s Peak/Calf Canyon Claims Office Technical Support

About the Role

We are seeking highly experienced Program Analysts to support FEMA’s Hermit’s Peak/Calf Canyon (HPCC) Claims Office. This position plays a central role in evaluating complex documentation, verifying losses, conducting high-level policy and eligibility analysis, and producing defensible written products—including appeals recommendations and determination memorandum support.

This is a high-impact analytical role supporting claimants affected by the Hermit’s Peak/Calf Canyon Fire and subsequent flooding. The work requires precision, policy mastery, strong writing skills, and the ability to manage a fast-paced, high-volume caseload.

Key Responsibilities

Claims Analysis & Documentation Review

• Conduct detailed reviews of Proofs of Loss (POLs), supporting documents, valuations, and financial records.

• Verify the accuracy, completeness, and eligibility of submitted losses under the Hermit’s Peak/Calf Canyon Fire Assistance Act and 44 CFR 296.

• Identify documentation gaps, inconsistencies, or misapplications of policy and issue Requests for Information when necessary.

Valuation & Eligibility Assessment

• Apply established valuation principles to evaluate claimed losses and calculate recommended compensation amounts.

• Confirm documentation supports claimed loss categories and ensure qualified amounts do not exceed allowable limits.

Duplication of Benefits Analysis

• Identify, analyze, and prevent duplication of benefits from insurance, FEMA programs, settlements, grants, or other funding sources.

• Document methodology and decision-making clearly and accurately for government review.

Written Technical Products

• Prepare high-quality written memorandums, including:

  • Determination memorandum support

  • Appeals analyses

  • Technical review memorandums

  • Bulleted issue and fact summaries

• Ensure all writing is clear, accurate, well-cited, policy-compliant, and supported by substantial evidence.

Appeals Support

• Review, assemble, and assess administrative records for completeness and relevance.

• Conduct comprehensive analysis of claimant appeals to determine whether policy was applied correctly.

• Draft in-depth appeals recommendations reflecting sound reasoning and accurate policy interpretation.

Coordination & Communication

• Interact professionally with claimants, FEMA staff, internal teams, and external stakeholders.

• Clearly explain program policy, eligibility requirements, and documentation standards.

• Support quality control processes and escalate issues as needed.

Systems & Reporting

• Maintain case documentation in the government’s system of record with strict accuracy and timeliness.

• Track case progress, manage deadlines, and contribute to weekly/monthly reporting as required.

• Education: High School Diploma required

• Experience: 1 - 10 years of combined experience in:

  • Claims or case processing

  • Loss verification and valuation

  • Eligibility review, benefit calculation, or adjudication

  • Appeals analysis, quality control, or audit functions

  • Policy implementation or regulatory compliance

  • Disaster recovery, insurance adjusting, or financial review

• Technical Skills:

  • Deep understanding of documentation standards and valuation principles

  • Ability to assess complex losses and evaluate financial/technical data

  • Strong analytical skills with excellent attention to detail

• Communication:

  • Exceptional writing skills; ability to produce clear, defensible memorandums and analyses

  • Strong verbal communication; ability to explain policy to claimants and staff

• Technology:

  • Proficiency with claims management systems, databases, and digital workflow tools

Preferred Experience

• FEMA or federal disaster recovery program experience

• Insurance adjusting or financial loss assessment background

• Legal, regulatory, or policy analysis experience

• Prior work with wildfire or flood-related damage claims

Work Environment & Travel

• Hybrid remote/onsite work depending on operational needs.

• Travel may be required to FEMA offices and sites within:
  San Miguel, Mora, Santa Fe, Taos, Sandoval, Rio Arriba, Colfax, and surrounding counties in New Mexico.

This position is contingent upon contract award.

BryceTech offers a full range of benefits, including competitive salary, a comprehensive health plan including dental and vision coverage, company-paid life & disability insurance policies, 401(k) plan with company match, and an educational reimbursement program.

All your information will be kept confidential according to EEO guidelines.

BryceTech is a trusted leader in complex technology domains, delivering data-driven solutions in aerospace, biosecurity, and defense. We specialize in systems engineering, advanced analytics, and R&D program and operations support. Our clients – including NASA, DoD, HHS, DHS, and other civil and national security agencies – rely on us to drive mission success and accelerate innovation.

BryceTech has been recognized in the Washington Technology Fast 50 ranking of top high-growth small businesses for four consecutive years and received a GovCon Contractor of the Year Award in 2023 and 2025, underscoring our strong growth, competitive positioning, and excellence in federal contracting. With a proven track record of winning sought after contracts, scaling high-performance teams, and executing on critical government missions, BryceTech presents a compelling opportunity for strategic partnerships in the GovCon space.