Spanish Bilingual Virtual Legal Receptionist (ZR_22792_JOB)

This is a remote position.

Schedule:

• 40 hours per week
  
• Monday to Friday, 9AM to 6PM Plantation, FL
  
• Includes 1 hour unpaid break

Client Timezone: Eastern Time (ET)

Client Overview

Join a dynamic and growing law firm that helps individuals navigate important legal matters. This established practice utilizes innovative marketing approaches to connect with clients who need legal assistance. As part of their commitment to serving a diverse community, they are expanding their bilingual capabilities to better support their Spanish-speaking clientele.

Job Description

Take on an integral role as a bilingual virtual receptionist in a professional legal environment where you’ll be the vital link between potential clients and experienced attorneys. This position offers the perfect blend of customer service excellence and administrative coordination, allowing you to work remotely while making a real difference in people’s lives. You’ll handle incoming inquiries from marketing campaigns, coordinate with attorneys, and ensure smooth communication flow in both English and Spanish. This role provides stable hours, professional development opportunities, and the chance to work with a supportive team while managing important client relationships.

Responsibilities

• Serve as the first point of contact for incoming calls, providing exceptional customer service in both English and Spanish
  
• Manage appointment scheduling using Google Calendar, coordinating between clients and attorneys
  
• Handle response calls from marketing campaigns, ensuring each potential client receives prompt, professional attention
  
• Maintain detailed documentation of all client interactions and appointment requests
  
• Coordinate with attorneys to optimize their consultation schedules
  
• Process incoming inquiries efficiently while maintaining high standards of professionalism
  
• Ensure seamless communication flow between clients and legal team
  
• Manage virtual phone systems to maintain consistent coverage during business hours
  

Requirements

• Fluent bilingual abilities in Spanish and English (speaking, reading, and writing)
  
• Previous experience in virtual reception, customer service, or related field
  
• Strong proficiency with Google Calendar and basic computer applications
  
• Excellent phone etiquette and professional communication skills
  
• Dedicated home office setup with reliable high-speed internet connection
  
• Experience with or ability to quickly learn virtual phone systems
  
• Strong attention to detail and ability to maintain confidentiality
  
• Excellent time management and organizational skills
  
• Ability to work independently while maintaining consistent communication with team
  
• Professional and positive attitude with a focus on customer service
  
• Comfortable working in a fast-paced virtual environment
  

Independent Contractor Perks

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job