Spanish Bilingual Remote Phone Operator (ZR_22104_JOB)

This is a remote position.

Key Responsibilities

• Answer and manage 120–150 incoming calls per day in a professional and timely manner

• Schedule, reschedule, and cancel patient appointments using eClinicalWorks

• Create and route telephone encounters accurately within the EMR system

• Respond to patient inquiries and resolve basic questions about services, appointments, and clinic procedures

• Triage and escalate urgent issues to the appropriate clinical team

• Communicate effectively with on-site staff to ensure seamless patient care

• Maintain accurate documentation and ensure HIPAA compliance at all times

• Manage multiple tasks simultaneously while maintaining high attention to detail

Qualifications

• Minimum 1 year of experience in a medical office or call center environment

• Proficiency in eClinicalWorks EMR is required

• Must type at least 45+ WPM and be comfortable navigating multiple systems simultaneously

• Strong verbal and written communication skills

• Highly organized, focused, and self-motivated in a remote work environment

• Reliable high-speed internet connection and a quiet, professional home workspace

• Bilingual (English/Spanish) preferred

Independent Contractor Perks

• Permanent work-from-home position

• Immediate hiring

• Steady freelance opportunity

• Full-time position with potential for long-term growth