Reception & Admin Assistant (ZR_23400_JOB)

This is a remote position.

Job Highlights:

Contract: Independent Contractor

Schedule: 20 hours per week Monday - Wednesday 10:00-14:00 and Sunday 10:00- 18:30 with 30-min unpaid lunch break (Sydney Time)

Client Timezone: Australian Eastern Standard Time (AEST)

Join a forward-thinking Australian healthcare service provider specializing in NDIS support. This growing organization is dedicated to enhancing the lives of individuals with disabilities through compassionate care and efficient service delivery. As a key player in the healthcare sector, they’re committed to innovation and excellence in patient support.

Become an integral part of a dynamic healthcare team as a virtual Admin Assistant/Receptionist. In this role, you’ll be the first point of contact for clients, managing vital communication channels and streamlining appointment processes. You’ll have the opportunity to make a real difference in people’s lives by providing efficient, empathetic support to those navigating the NDIS. This position offers a unique blend of administrative expertise and customer care, allowing you to develop your skills in a meaningful, impactful environment.

• Handle inbound and outbound calls, providing a warm, professional first impression
  
• Manage appointment scheduling, ensuring optimal organization of client visits
  
• Educate clients on services, answering queries and providing clear information
  
• Conduct follow-ups to maintain client engagement and satisfaction
  
• Deliver scripted information accurately and sensitively when required
  
• Efficiently record and relay messages to appropriate team members
  
• Perform diverse administrative tasks to support smooth operations
  

Requirements

• Prior experience in receptionist or customer service roles in the Australian medical or healthcare field
  
• Exceptional communication skills in English, both verbal and written
  
• Proficiency in digital tools for scheduling, record-keeping, and general office tasks
  
• Experience using Halaxy software
  
• Strong multitasking abilities and effective time management skills
  
• Empathetic demeanor with a patient-first mindset
  
• Adaptability to work in a virtual environment with potential for increased hours
  
• Reliable internet connection and quiet workspace for professional call handling
  

Benefits

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job