Property Management Specialist (ZR_22597_JOB)

This is a remote position.

Schedule:

• 20 hours per week
• Monday to Friday, 5PM to 9PM Sydney, NSW
  

Client Overview

Join a forward-thinking property management and hospitality company based in Sydney, Australia. This established organization specializes in premium accommodation services and is expanding their operations across multiple business units. With a focus on exceptional guest experiences and a commitment to growth, they’re seeking talented professionals to support their expanding service offerings. This is an excellent opportunity to join a company during an exciting phase of development and expansion.

Job Description

Take on a pivotal role in delivering exceptional after-hours guest support and property management services for a dynamic Australian hospitality company. This position offers the perfect blend of customer service and administrative responsibilities, with significant growth potential as the organization expands. You’ll be instrumental in ensuring seamless guest experiences during non-standard hours while supporting various administrative functions. The role offers excellent development opportunities, with potential to expand into additional areas including lead generation and broader administrative responsibilities. Work remotely while being part of a professional team that values quality service and continuous improvement.

Responsibilities

• Serve as the primary point of contact for after-hours guest inquiries and support
  
• Handle after hours guest communications and property-related requests
  
• Manage urgent guest needs during designated shifts with professional problem-solving
  
• Process and coordinate property management administrative tasks
  
• Support general business operations with various administrative duties
  
• Opportunity to participate in lead generation and business development initiatives
  
• Collaborate with the day team to ensure seamless guest experience
  
• Maintain detailed records of all guest interactions and support provided
  
• Contribute to improving standard operating procedures and service delivery
  

Requirements

• Excellent English communication skills with professional phone manner
  
• Minimum 3 years of customer service experience, preferably in hospitality
  
• Strong problem-solving abilities and independent decision-making skills
  
• Proven track record of reliability and punctuality
  
• Proficiency in standard business software and communication tools
  
• Stable high-speed internet connection and dedicated workspace
  
• Ability to work designated shifts including evenings and weekends
  
• Strong attention to detail and organizational capabilities
  
• Professional demeanor and customer-first mindset
  
• Ability to maintain composure in high-pressure situations
  
• Flexibility to adapt as role evolves with business growth
  

Independent Contractor Perks

• Permanent work-from-home

• Immediate hiring

• Steady freelance job