Operations Virtual Assistant (EE) | ZR_24752_JOB

This is a remote position.

Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.

Responsibilities:

• Manage business owner’s inbox and daily communications
  
• Implement and optimize Mailchimp customer nurturing campaigns
  
• Create and manage social media content using job photos and customer stories
  
• Develop customer journey mapping and engagement strategies
  
• Coordinate with field teams to capture customer photos and testimonials
  
• Support lead qualification and initial customer communications
  
• Create annual customer follow-up campaigns and retention programs
  
• Assist with general marketing administration and campaign tracking
  

Scopes:

• Support marketing efforts for multi-division electrical contracting company
  
• Manage customer database and engagement for existing client base
  
• Coordinate with operations team to leverage job completion for marketing
  
• Work closely with business owner and his wife’s marketing agency background
  
• Focus on customer retention and referral generation rather than new lead acquisition
  

Requirements

• Experience with email marketing platforms (Mailchimp preferred)
  
• Social media management and content creation skills
  
• Strong written communication for customer-facing content
  
• Understanding of customer journey mapping and nurturing sequences
  
• Ability to work with field teams to gather marketing materials
  
• Experience with lead qualification and customer communications
  
• Knowledge of marketing automation and campaign optimization
  

Independent Contractor Perks

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring