Office Manager (ZR_23208_JOB)

This is a remote position.

• Receive and review customer orders for accuracy, completeness, and proper documentation.
  
• Enter orders into the system, ensuring all details are correctly captured.
  
• Coordinate with warehouse and logistics teams to pick, pack, and ship orders in a timely manner.
  
• Monitor inventory levels and coordinate with the inventory team to replenish stock as needed.
  
• Manage returns, exchanges, and order cancelations in accordance with company policies.
  
• Generate and send order confirmation and shipping notifications to customers.
  

• Serve as the primary point of contact for customer inquiries via phone, email, and chat.
  
• Provide timely and accurate responses to customer questions regarding product availability, order status, shipping, and returns.
  
• Resolve customer complaints and issues with empathy and efficiency, striving to turn negative experiences into positive ones.
  
• Process refunds and adjustments as needed, following company protocols.
  
• Maintain comprehensive knowledge of company products, services, and policies to provide informed assistance to customers.
  

• Update and maintain accurate records of customer interactions and transactions in the CRM system.
  
• Generate and analyze reports on order fulfillment metrics, customer feedback, and service performance.
  
• Identify trends and potential areas for improvement in the order fulfillment and customer service processes.
  

• Work closely with the warehouse, Customer and installation/delivery teams to ensure smooth order processing and fulfillment.
  
• Communicate effectively with internal teams to resolve issues and streamline operations.
  
• Participate in team meetings and contribute ideas for improving processes and customer experiences.
  

• Ensure compliance with company policies, procedures, and industry regulations.
  
• Adhere to quality standards in all aspects of order fulfillment and customer interactions.
  
• Continuously seek opportunities to enhance personal knowledge and skills related to order fulfillment and customer service.
  

Requirements

• 1-2 years of experience in order fulfillment, customer service, or a related field.
  
• Experience with sales or any related field related
  
• Experience with order management systems, CRM software, and basic office applications.
  

• Strong communication skills, both written and verbal.
  
• Excellent organizational skills and attention to detail.
  
• Ability to multitask and manage time effectively in a fast-paced environment.
  
• Problem-solving skills and the ability to handle difficult situations with professionalism.
  
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with order management systems.
  
• Ability to speak English proficiently is required
  

• Customer-focused with a commitment to delivering exceptional service.
  
• Team player with a collaborative attitude.
  
• Adaptable and flexible in response to changing priorities and demands.
  
• Reliable, with a strong work ethic and a proactive approach to tasks.
  

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job