Inbound Call Specialist (ZR_24155_JOB)

This is a remote position.

Our client is seeking a detail-oriented and customer-focused Inbound Call Specialist to join their growing remote team. The successful candidate will serve as the first point of contact for customers—handling inbound calls, assisting with inquiries, processing orders, resolving product or delivery issues, and performing various backend and administrative tasks to support business operations.

This is a key support role ideal for someone with excellent communication skills, strong organizational abilities, and a proactive approach to customer service and administrative responsibilities.

• Answer and manage incoming customer calls in a courteous and professional manner.

• Provide product information, availability, and order support.

• Assist with inquiries related to shipping, returns, warranties, and technical specifications.

• Escalate complex issues to the appropriate internal departments when necessary.

• Process orders and update records in the company’s CRM and e-commerce systems.

• Coordinate with the warehouse or dispatch teams regarding delivery status and logistics.

• Maintain accurate and up-to-date customer information.

• Follow up on unresolved customer concerns via email or phone.

• Support the email ticketing system and respond to customer inquiries in writing.

• Assist with basic reporting and documentation as needed.

• Provide general administrative support to the sales and customer service teams.

• Monitor product reviews and customer feedback, addressing concerns appropriately.

• Coordinate with internal staff to ensure seamless communication and customer satisfaction.

• Minimum of 2 years of experience in customer service, inbound call centers, or administrative support roles.

• Strong command of spoken and written English.

• Experience using customer support tools, CRM platforms, or e-commerce order management systems (e.g., Shopify, Zendesk, or similar).

• Proficient in Microsoft Office or Google Workspace (Docs, Sheets, Gmail).

• Ability to multitask and manage time effectively in a fast-paced environment.

• Strong problem-solving and active listening skills.

• Reliable internet connection and a distraction-free home office setup.

• Background in e-commerce, retail, automotive, or the 4x4 accessories industry.

• Experience working with Australian clients or customers.

• Familiarity with remote collaboration tools (e.g., Slack, Zoom, Asana).

Independent Contractor Perks

• Permanent work-from-home setup

• HMO coverage in eligible locations

• Immediate hiring

• Steady freelance opportunity