Healthcare Receptionist - Front Office

This is a remote position.

Scope:

• 8 hours per day, 40 hours per week
  
• Direct patient interaction via phone
  
• Collaboration with clinical team members
  
• Independent decision-making within established protocols
  
• HIPAA compliance responsibility
  
• Staggered lunch breaks for continuous coverage
  

Responsibilities:

• Manage patient scheduling and appointment coordination
  
• Process and verify insurance information
  
• Upload and maintain patient documentation in practice systems
  
• Handle incoming patient calls with 99% first-call resolution
  
• Provide backup support for clinical team
  
• Build and maintain daily practice schedule
  
• Process patient intake information accurately
  
• Coordinate with back office for seamless patient care
  

Requirements

• Excellent communication skills
  
• Strong customer service background
  
• Healthcare or medical practice experience
  
• Proficiency with medical scheduling systems
  
• Insurance verification experience
  
• Knowledge of healthcare administrative procedures
  
• Ability to work Pacific Time Zone (8:00/8:30 AM - 4:00/5:00 PM)
  
• Experience with RingCentral phone systems
  

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job