Philippines onlyThis is a remote position.
Job Highlights:
Contract: Independent Contractor
Schedule: 20 hours/week, Monday-Friday | Fixed Schedule: 11:00 AM - 3:00 PM daily
Client Timezone: UK Time (GMT/BST)
Scope:
- Part-time role: 20 hours per week (4 hours per day, Monday-Friday)
- Working hours: 11:00 AM - 3:00 PM UK time
- Remote position based in Philippines
- Reports directly to business owner
- Potential to transition to full-time role
- 5% guaranteed annual salary increase
- Access to company phone system and necessary software
Client Overview
Join a premium beauty establishment that’s revolutionizing the luxury nail care industry in one of London’s most vibrant areas. This growing salon combines artistic excellence with exceptional customer service, catering to discerning clients who expect nothing but the best. With plans for expansion into product development and enhanced service offerings, this is an exciting opportunity to be part of a dynamic, forward-thinking beauty enterprise.Job Description
Step into a role where you’ll be the vital link between our premium beauty salon and its sophisticated clientele. As our Customer Experience & Operations Assistant, you’ll manage all virtual client interactions, ensuring a seamless booking experience while maintaining the high-touch service our clients expect. This position offers unique exposure to the luxury beauty industry, with opportunities for growth as we expand our service offerings and develop our product line. You’ll work with a diverse, international team and have the opportunity to contribute to the salon’s continued success and expansion plans. This role offers guaranteed annual salary increases and the potential to transition to full-time hours as our business grows.
Responsibilities:
- Handle incoming customer calls and manage all phone-based communications
- Process and manage client bookings through the Acuity scheduling system
- Respond to customer inquiries and provide information about services
- Handle email communications and calendar management
- Manage social media posting and content
- Process general administrative tasks and data entry
- Assist with supplier communications
- Handle ad-hoc administrative duties as needed
Requirements
- 2-3 years experience in operations assistant or customer service role
- Previous experience in hospitality, hotel reservations, or beauty industry preferred
- Strong English communication skills, particularly over the phone
- Professional and well-spoken manner
- Experience with booking/scheduling software
- Ability to work UK hours (11:00 AM - 3:00 PM UK time)
Benefits
Independent Contractor Perks:- Permanent work from home
- Immediate hiring
- Steady freelance job
ZR_22598_JOB
Australia
United States only
Ukraine only
