Client Relations Assistant - (ZR_23625_JOB)

This is a remote position.

About the Company

We are a professional services company offering high-touch document handling and mobile notary services to businesses across the U.S. Our team is committed to excellence in every interaction and places high value on building strong client relationships.

Position Overview

The Client Relations Assistant plays a vital role in supporting the Client Solutions team by managing communications, resolving client inquiries, and maintaining accurate documentation. The ideal candidate is detail-oriented, organized, and an excellent communicator with a passion for delivering outstanding service. This role is essential to ensuring operational efficiency and enhancing the overall client experience.

Key Responsibilities

I. Client Support & Communication

• Serve as the first point of contact for client inquiries via phone, email, and chat

• Facilitate appointment scheduling

• Address and resolve routine client questions in a timely and professional manner

II. Records Management

• Maintain accurate records of client interactions and service requests in the CRM system

• Prepare and process client-related documentation in compliance with internal policies

III. Relationship Building

• Foster positive client relationships through clear, empathetic, and professional communication

• Collaborate with the Client Relations team to identify and implement opportunities to improve client satisfaction

IV. Administrative Support

• Assist with coordinating client meetings, follow-ups, and account audits

• Help prepare client reports, presentations, and proposals

• Monitor and update client account information as needed

Requirements

Skills & Qualifications

• Strong verbal and written communication skills

• Ability to thrive in a fast-paced, dynamic work environment

• Professional, courteous, and solutions-oriented attitude

Education & Experience

• Bachelor’s degree in Business, Communications, or a related field

• 1–2 years of experience in customer service, client relations, or administrative support

• Experience in a B2B service environment is preferred

Benefits

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job