This is a remote position.
The schedule for the open position varies based on the needs of the client. Your interviewer will let you know which shift they are hoping to hire for. The shifts we have available are asfollows:
- Monday to Friday 8 am to 5 pm
- Monday to Friday 10 am to 7 pm
- Tuesday to Saturday 9 am to 6 pm
- Tuesday to Saturday 10 am to 7 pm
Responsibilities
- Answer incoming calls
- Make outbound calls
- Respond to customer inquiries, reschedule appointments, and transfer calls to appropriate departments
- Assist technicians with questions
- Meet company standards for call quality and performance
Requirements
- Enthusiastic, personable, and punctual
- Coachable and applies feedback for improvement
- Remote work experience
- Strong conversational English and communication skills
- Ability to type at least 35 words per minute
- Reliable internet connection
- Backup power option in case of outages (preferred but not required)
Required Equipment
- Laptop or desktop computer
- Headphones with a working microphone (wired preferred)
- Reliable internet connection
- Quiet workspace
Independent Contractor Perks
- HMO coverage for eligible locations
- Permanent work-from-home setup
- Immediate hiring
- Steady freelance job