Sales Operations Manager EURAF (m/f/d)

Überblick

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

Bruker AXS is a leading global developer and manufacturer of analytical X-ray systems for elemental analysis and materials research. Our innovative solutions enable a wide range of customers in research and industry – including chemistry, petrochemistry, pharmaceuticals, metals and steel, semiconductor, cement, minerals and mining, automotive, forensics, environmental, art and conservation, nanotechnology and life sciences – to make technological advancements and accelerate their progress.

For one of our Bruker AXS location in Europe (Austria, Poland or Portugal), we are looking for Sales Operations Manager EURAF (m/f/d).

Aufgaben/Verantwortlichkeiten

Effective Order Management operation for system NOB and REVENUE booking

• Ensure accuracy of monthly closing reporting and perform reconciliation and policy compliance monitoring
• Ensure the one source of truth of information between the Order Management Team and Finance Team
• Ensure work carried out in accordance with applicable SOP's and working practices. Provide active support during closing period to questions/audits
• Hold self and others accountable for achieving results
• Liaise with various levels of management across Operations

Introduce the new team structure/'-support the new structure in EURAF (review meetings)

• Engage stakeholders and influencers, lead major changes, and effectively coach seniors. Lead people transformation for structure, process, and competency
• Ensure a fair and equitable process when gathering feedback. Seek and utilizes input from staff and oversees change implementation
• Ensure that input from functional / regional expertise has been adequately incorporated
• Assess potential risk and propose mitigation strategies. Ongoing anticipate and adjusts for problems and obstacles
• Focus on employee needs, balance it with delivering what the strategy structure wants

Training of the teams in case of org changes

• Ensure the maintenance of a smooth user experience during the org changes process. Manage all satisfaction, utilization, and calculations of the solutions delivered
• Manage and provide support to internal teams through training sessions, mentoring, and support. Identify resource/training needs, constraints, and inter-dependencies
• Provide clear guidance and set standards to others, enabling the best outcome from the team
• Monitor activities to ensure all team follow procedures and SOPs and execute technical and operational tasks
• Navigate and influence multiple cross-functional teams in a complex work environment

OM Head for EURAF - guide the teams to the customer excellent performance

• Lead by example and bring out the best in teams: Manage individual contributors (professional employees) and / or supervisors and ensure they work efficiently
• Apply management skills to align staff activities with division strategies
• Ensure alignment between stakeholders about business needs and data needs
• Effectively delegation and support team. Set and manage realistic deadlines and expectations
• Promote streamline operations. Set implementation requirements globally
• Promote teamwork, quality, and innovation. Encourage culture of feedback, user idea suggestion to maintain productive working relationships

Qualifikationen

• Proven expertise in order management operations, ensuring accuracy in NOB and revenue booking
• Facilitation of cross-functional collaboration between cross-functional teams
• Leadership in driving organizational change and transformation, including coaching senior staff
• Development and execution of training programs to support smooth transitions during organisational changes
• Performance management to guide teams towards customer excellence and strategic alignment
• Promotion of a culture of teamwork, quality, and innovation
• Effective delegation, deadline management, and streamlining of global operations