Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life.
Requirements
- Travel to customer sites to perform installs, commissioning, preventative maintenance, and break/fix repairs of Bruker’s infrared, near-infrared, and Raman analyzers and microscopes
- Diagnose problems by in-depth troubleshooting to repair complex optical instruments
- Conduct on-site basic instrument and software training for customers
- Provide accurate, professional, and timely documentation of service calls and visits using a service CRM
- Perform services within allotted time and budget
- Organize and prioritize your schedule in accordance with customer requirements to fulfill needs for immediate attention when onsite visits are required
- Plan and coordinate your own travel arrangements using an online bookings system and then complete expense reporting within allotted time
- Attend periodic in-depth product service training at our Bruker Optics facilities located domestically and internationally as required to meet the needs of the job
- Communicate and work closely with Service and Support Centers, including assisting the customer via telephone with product information and problem solving
- Provide feedback to Sales and Marketing to report potential customer needs and applications of interest using Bruker Optics products
- Perform other duties as required
Benefits
- Competitive salary
- Comprehensive benefits package
- Opportunities for professional growth and development