India onlyThe Senior Remote Support Engineer (Electron Microscopes) is a key technical role within the support organization of Bruker Nano Analytics. The position involves providing 2nd level technical support to remote and field engineers, maintaining communication with R&D and the Business Unit, and recommending solutions and maintaining a good record of all work and communication in a CRM system.
Requirements
- Degree in Physics, Chemistry, Material Science, Geoscience, Electrical Engineering or a similar discipline, or able to demonstrate a similar level of knowledge and skill gained by practical experience.
- A solid technical or scientific background gained in industry or academia.
- Multiple year relevant work experience in providing technical Support, or a related field, preferably in a high-tech scientific or laboratory environment.
- Experience with SEM/TEM or XRF is preferred.
- Very good technical understanding of complex technical systems.
- Ability to efficiently troubleshoot and find solutions for complex state-of-the-art instruments.
- Experience in handling standard tools such as oscilloscope, multimeter, etc.
- Solid computer skills, including familiarity with data system hardware and industry-standard operating systems.
- Excel at continual learning in a rapidly advancing technological area.
- Customer service oriented good communication skills used to support various technical issues and desktop operation queries.
- Ability to communicate effectively in a professional manner with both internal and external customers.
- Demonstrates commercial awareness.
- Tenacity and self-motivation inspired by success, enthusiasm, drive and initiative directed towards achieving positive outcomes.
- The personality of a natural team player, willing and able to build confidence and to establish strong co-operative relationships with personnel throughout the company, customer base and with key individuals within the industry.
- Should have worked on various remote support tools, e.g. Teams, TeamViewer etc.
- SAP and Salesforce knowledge is an advantage.
- Professional, self-confident appearance with an outgoing personality to build relationships through inspiring trust and confidence.
- Language skills in addition to English are welcome.
Benefits
- Good sense of end-user satisfaction.
- Perform other tasks as assigned by the manager.
United States
Italy only
Brazil only
