We are looking for a Technical Support Engineer to help our customers get the most out of our Bitcoin mining hardware products. This is a hands-on technical role combining customer communication, troubleshooting, and collaboration with internal teams.
Requirements
- Experience with Linux systems and basic networking concepts
- Familiarity with ticketing systems and customer support tools
- Fluent English (C1/C2) for daily customer communication
- Strong problem-solving skills and ability to think analytically
- Excellent written and verbal communication skills
- Ability to focus on goals and deliver within deadlines
- Patience and empathy when dealing with frustrated customers
Benefits
- Competitive salary
- Clear path to build and lead your own support team
- Professional development and learning opportunities
- 5 weeks vacation + 3 sick days
- Modern office near Prague city center
- Excellent public transport accessibility
- Free parking on company premises
