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BraiinsBR

Technical Support Engineer – Bitcoin Mining Hardware

Braiins is a Prague-based company that has been a pioneer in the Bitcoin mining industry since 2011, developing open-source firmware, managing the first mining pool (Slush Pool), and creating tools to enhance mining efficiency and decentralization.

Braiins

Employee count: 51-200

Czechia only

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We are looking for a Technical Support Engineer to help our customers get the most out of our Bitcoin mining hardware products. This is a hands-on technical role combining customer communication, troubleshooting, and collaboration with internal teams.

Requirements

  • Experience with Linux systems and basic networking concepts
  • Familiarity with ticketing systems and customer support tools
  • Fluent English (C1/C2) for daily customer communication
  • Strong problem-solving skills and ability to think analytically
  • Excellent written and verbal communication skills
  • Ability to focus on goals and deliver within deadlines
  • Patience and empathy when dealing with frustrated customers

Benefits

  • Competitive salary
  • Clear path to build and lead your own support team
  • Professional development and learning opportunities
  • 5 weeks vacation + 3 sick days
  • Modern office near Prague city center
  • Excellent public transport accessibility
  • Free parking on company premises

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

Czechia +/- 0 hours

About Braiins

Learn more about Braiins and their company culture.

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Braiins Systems s.r.o. is a prominent company in the cryptocurrency mining industry, recognized for its significant contributions to the advancement of Bitcoin mining technology. Founded in 2011 and headquartered in Prague, Czech Republic, Braiins has established itself as a key player through its comprehensive suite of software and hardware solutions designed to optimize mining operations. The company is the force behind Slush Pool, the world's first-ever Bitcoin mining pool, which has been in operation since 2010 and has mined over 1.3 million bitcoins. This long-standing presence in the market underscores Braiins' deep expertise and commitment to the stability and decentralization of the Bitcoin network. The company's portfolio is built on a foundation of open-source principles and transparency, aiming to empower miners with greater control and efficiency.

The core offerings from Braiins include the Braiins OS and Braiins OS+, an open-source and proprietary firmware, respectively, for ASIC mining devices. This firmware is engineered to enhance the performance and efficiency of mining hardware, allowing miners to maximize their profitability. In addition to firmware, Braiins has developed Stratum V2, the next-generation protocol for pooled mining, which improves security, efficiency, and decentralization. The company also provides tools like Braiins Manager for remote management of mining operations and Farm Proxy for hashrate aggregation. Through continuous innovation and a focus on creating robust, reliable, and open tools, Braiins is dedicated to supporting the growth and integrity of the Bitcoin ecosystem. Their work extends beyond software to include the development of mining hardware components and a strong emphasis on educating the community through publications and events.

Employee benefits

Learn about the employee benefits and perks provided at Braiins.

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Remote work

Provides the option to work remotely.

Company events

Organizes company events and regular brunches in the office.

Generous vacation

For employees, 5 weeks of vacation and 3 sick days are offered.

Flexible working hours

Offers flexible working hours to accommodate employees' schedules.

View Braiins's employee benefits
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Braiins

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Braiins hiring Technical Support Engineer – Bitcoin Mining Hardware • Remote (Work from Home) | Himalayas