United States onlyCompany Description
Meet BorderBuddy:
Unlike traditional customs brokers who have been around for decades, BorderBuddy was established after the advent of the Internet - the same year Apple introduced the iPhone. Over the last 17 years, we have adeptly managed the importation of a wide array of goods, gaining the trust of over 50,000 clients and a 4.8-star rating with over 2300 Google reviews.
We pride ourselves on being a technology-first customs broker, and are aggressively pursuing opportunities in ecommerce. While traditional customs brokers may rely on physical offices at ports of entry, BorderBuddy leverages cutting-edge technology to provide seamless, efficient, and compliant customs services provided by a 100% remote working team across Canada and the U.S. We're focused on modernizing and advancing the standard approach to customs clearance. And we're growing fast, super fast.
Join our dynamic team at BorderBuddy and contribute to shaping the future of customs operations, ensuring compliance and efficiency in cross-border transactions. If you are passionate about customs procedures and possess the skills to lead in a complex regulatory environment, we invite you to be an integral part of our success story.
Our Culture
We are a values-based organization and a dedicated group of professionals who value teamwork, learning and development, and innovation. We take a great deal of pride in developing long-term relationships and in supporting our community and our environment.
BorderBuddy’s Promise
We thrive on helping people.
At BorderBuddy, we are committed to helping our employees reach their full potential by developing their skills and careers.
We strive to be the best employer in our community and in our industry.
Our People Principles
Our Principles guide us in delivering on our People Promise. They commit us to:
- Create a team of engaged and committed A Players
- Make a difference to help employees learn and grow
- Truly care about your quality of life
Job Description
Position Summary
The US Customs Brokerage Entry Writer plays an important role in supporting our US Operations Manager by handling key administrative and client engagement tasks within the customs brokerage sales cycle. This position ensures accurate and timely client interactions while allowing senior team members to focus on relationship-building and closing opportunities.
This is an excellent entry point into the international trade industry, offering exposure to customs processes, client service, and career development opportunities in sales, operations, or logistics.
Job Description
Major Duties and Responsibilities:
- Process and submit customs entries accurately and in a timely manner.
Review documentation for completeness and compliance with US Customs regulations.
Communicate with clients, carriers, and brokers to resolve issues and facilitate timely shipment clearance.
Maintain up-to-date records in internal systems and client databases.
Help identify process improvements to manage volume efficiently.
Provide administrative support and assist with additional operational tasks as needed.
Coordinate and file required documentation for Partner Government Agencies (PGAs), including the FDA, to ensure regulatory compliance and timely clearance.
Qualifications
2+ years of experience in customs brokerage, logistics, or ecommerce operations (parcel-level preferred).
Familiarity with US Customs procedures and entry types (e.g., Section 321, informal, formal entries).
Strong attention to detail and high data accuracy.
Excellent written and verbal communication skills.
Proven ability to prioritize and manage competing deadlines in a remote setting.
Tech-savvy, comfortable using brokerage or logistics platforms and Excel/Google Sheets.
Skills:
Strong verbal and written communication skills; ability to communicate effectively with clients, customs authorities, and other stakeholders.
Proficiency in English is required; knowledge of Spanish is considered an asset.
Exceptional problem-solving skills and ability to work well under pressure.
Excellent interpersonal and customer service skills.
Strong organizational skills, flexibility, and reliability.
Proficiency with computers and software; detail-oriented, resourceful, and eager to learn.
Must be a team player - like seriously, prove it.
Additional Information
At BorderBuddy we offer our staff a relaxed work atmosphere, a supportive work environment as well as a competitive compensation package (health & dental benefits, 401(k) contribution, tuition reimbursement programs, professional training, and paid time off). BorderBuddy is an excellent place to develop your career.
Working Conditions
Our standard work schedule is 37.5 hours per week. Given our business operates around the clock, 24/7/365, you may be required to work some additional hours, including weekends and overtime, as needed.
100% remote role (you will be provided with all the IT equipment required to successfully complete your tasks), candidates must reside and work from within the United States.
Compensation:
The salary range for this role is $45,000 – $55,000 USD annually, depending on experience and qualifications. This role is also eligible for benefits, including health coverage, paid time off, and 401(k) contributions.
While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.
Canada
