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BoardwiseBO

Customer Success (m/f/d)

Boardwise.io offers board portal software designed to streamline board activities, enhance collaboration, and ensure secure information sharing for effective governance.

Boardwise

Employee count: 1-10

Germany only

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Your mission

  • Manage the entire post-sales lifecycle: onboarding, adoption, retention, and expansion
  • Continuously improve CS processes, playbooks, and tooling
  • Act as primary point of contact for key accounts and build long-term customer relationships
  • Monitor customer health scores and proactively identify risks and opportunities
  • Collaborate with CS Engineers and Support to resolve complex product or technical topics
  • Track CS KPIs and share insights with Product, Tech, and Sales to drive product improvements
  • Support self-service formats such as our knowledge base and customer learning portal
  • Take ownership of operational excellence in the CS function and drive efficiency at scale

Your profile

  • Based in Germany
  • Proven experience driving onboarding, retention, and renewals across multiple accounts
  • Familiarity with Rocketlane, Zendesk or similar CS/Support tools
  • Strong operational mindset — structured, analytical, and hands-on
  • First experience mentoring or coordinating small project teams (leadership potential)
  • Excellent communication and stakeholder management skills in English (German a plus)
  • A proactive, customer-first mindset and passion for building scalable processes

Why us?

  • 100% remote work and full flexibility over your schedule
  • A transparent, trust-based culture in an international SaaS scale-up
  • Modern tools, data-driven processes, and fast decision-making
  • 2–3 offsites and workshops per year for strategy, connection, and team spirit
  • High level of autonomy and clear development paths
  • The opportunity to actively shape a fast-growing SaaS company
  • Steep learning curve in customer success, onboarding, software processes & content creation
  • Close collaboration with our Customer Success and Product teams
  • Flexible working hoursPlease send your application to Jasper.Schiffer@boardwise.io

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

Germany +/- 0 hours

About Boardwise

Learn more about Boardwise and their company culture.

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At Boardwise.io, the core mission revolves around empowering organizations to achieve exceptional governance and strategic oversight. The company is built on the belief that effective board management is pivotal to the success and sustainability of any enterprise. This philosophy permeates their approach to developing intuitive and powerful board portal software, designed to streamline board activities, enhance collaboration, and ensure secure information sharing. The culture at Boardwise.io fosters innovation and a deep understanding of the challenges faced by modern boards. They strive to be more than just a software provider; they aim to be a trusted partner in their clients' governance journey.

The team at Boardwise.io is driven by a passion for simplifying complex processes and enabling board members to focus on what truly matters – strategic decision-making and effective leadership. They emphasize a client-centric approach, constantly seeking feedback and evolving their solutions to meet the dynamic needs of boards across various industries. Integrity and security are paramount in their operations, recognizing the sensitive nature of the information handled by their platform. Boardwise.io is committed to providing a secure, reliable, and user-friendly environment that supports transparency and accountability in corporate governance. Their dedication extends to creating a supportive and collaborative internal culture, where continuous learning and excellence are encouraged, reflecting the same principles they advocate for their clients' boards.

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Boardwise

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